Managing humans resources in the hospitality industry
Langue : Anglais
Auteur : IVERSON Kathleen
Using a conversational style, this book introduces hospitality management employees to the newest approaches, concepts, and techniques in leadership and supervision. KEY TOPICS: It provides key coverage of the basic functions of managers and supervisors, with a focus on contemporary topics such as quality management, diversity issues, organization culture, and personal mastery. Other chapter topics include positive communication, creative problem solving and decision-making, hiring top performers, training for optimal performance, leading through motivation. and protecting employee rights. MARKET: For new supervisors and managers seeking comprehensive training in areas critical to their future success.
I. DEVELOPING MANAGEMENT SKILLS.
1. Leadership 2000.
2. Positive Communication.
3. Creative Problem Solving and Decision-Making.
4. Personal Mastery.
2. Positive Communication.
3. Creative Problem Solving and Decision-Making.
4. Personal Mastery.
II. MANAGING AND DEVELOPING HUMAN RESOURCES.
5. Hiring Top Performers.
6. Training for Optimal Performance.
7. Leading through Motivation.
8. Performance Management.
9. Protecting Employee Rights.
6. Training for Optimal Performance.
7. Leading through Motivation.
8. Performance Management.
9. Protecting Employee Rights.
III. A NEW ERA OF MANAGEMENT.
10. Labor Relations.
11. Management Gurus.
12. Strategic Management.
13. The Diversity Advantage.
14. The Quality Movement.
11. Management Gurus.
12. Strategic Management.
13. The Diversity Advantage.
14. The Quality Movement.
- A wide variety of important topics E.g., managing employees with disabilities, AIDS, sexual harassment, stress management, and diversity training.
- Presents students with interesting, contemporary material on principles of supervision that will be useful in their hospitality management careers.
- An entire section on management development.
- Supplies students with essential skill sets of supervisors including communication, problem solving, decision-making, and professional development.
- Comprehensive coverage of human resource management.
- Enables students to explore significant topics such as selection, appraisal, counseling, discipline, and training.
- An overview of organizational principles Includes both p
Date de parution : 01-2001
Ouvrage de 349 p.
25.4x20.3 cm
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