Supervision in the Hospitality Industry, Binder Ready Version (8th Ed.)
Auteurs : Walker John R., Miller Jack E.
Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.
Chapter 1: The Supervisor as Manager
Chapter 2: The Supervisor as Leader
Chapter 3: Planning, Organizing, and Goal Setting
Chapter 4: Communicating Effectively
Chapter 5: Equal Opportunity Laws and Diversity
Chapter 6: Recruitment, Selection, and Orientation
Chapter 7: Performance Effectiveness
Chapter 8: Motivation
Chapter 9: Supervising Teams, Team Building, and Coaching
Chapter 10: Employee Training and Development
Chapter 11: Conflict Management, Resolution, and Prevention
Chapter 12: Discipline
Chapter 13: Decision Making and Control
Chapter 14: Delegating
John R. Walker, DBA, CHA, FMP, is a Fulbright Senior Specialist and the McKibbon Professor of Hotel and Restaurant Management at the School of Hotel and Restaurant Management at the University of South Florida, Sarasota-Manatee.
Date de parution : 12-2015
Ouvrage de 400 p.
21.3x27.2 cm
Disponible chez l'éditeur (délai d'approvisionnement : 12 jours).
Prix indicatif 100,02 €
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Mots-clés :
introduction to hospitality, resturant management, hotel management, purchasing selection and procurement, marketing for hospitality and tourism, restaurant leadership, hotel leadership, restaurant recruitment, hotel recruitment, hospitality performance, hotel planning, restaurant planning, motivating hospitality employees, hospitality communication, hospitality conflict management, hospitality employee training, hospitality employee development
