Operations and Process Management (6^th Ed.)

Master the core subject principles of Business Operations and processes with this market-leading text.

Operations and Process Management, 6th Edition by Nigel Slack and Alistair Brandon-Jones, is the ultimate text on Operations and Process Management, ideal for students with some experience in Management who want to embark on a career in the field.

This innovative text approaches the subject from a managerial perspective, providing clear and concise coverage of the nature, principles, and practice of operations and process Management.

The content is organised around diagnostic questions, which relate theory to the key issues managers face in the workplace. Each chapter provides a range of examples, frameworks, and techniques designed to help you better analyse existing operations and understand ways to deal with operational and process challenges.

This new edition includes new case studies drawn from a diverse range of industries and regions, covering new topics such as servitisation and the co-creation of services.

This text introduces operations and process Management for everyone who wishes to understand the nature, principles and practices of the subject, inspiring a critical and applied mastery of the core principles and processes, which are fundamental to successfully managing Business Operations.

Nigel Slack is an Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with wide experience in many sectors.

Alistair Brandon-Jones is a Full-Chaired Professor in Operations and Supply Chain Management and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University.

Hallmark features of this title

Clear, organised coverage of the topics introduced.

• The brief 'Operations Principles' summaries distinguish the essential points of the topic whenever the text describes a core idea.
• The Summary Checklists provide a comprehensive list of questions at the end of each chapter, covering essential questions on how operations work and improve.

A clear structure based on practical diagnostic logic.

• Each chapter introduces a case study relating to a real-life or realistic situation that requires analysis and decision. The content is ideal for stimulating group discussions and case sessions in class.
• Every chapter forms a 'Diagnostic Logic' for the topic via a series of questions that discuss and help diagnose how operations could improve.