Employees and Employers in Service Organizations Emerging Challenges and Opportunities 21st Century Business Management Series

With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and developing countries also. Highly industrialized countries have become ?service economies?, at least when measured in terms of share of the workforce employed in service industries.

This new book, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities, the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends in business management in the service industries. It looks at the changing expectations and loyalties of young workers and others and the challenges and opportunities presented for service employers. The book considers theory and research findings, providing a plethora of practical implications and applications for these new workplace behavior dynamics.

Exploring the different perspectives and concepts from the book?s researchers and authors, Employees and Employers in Service Organizations: Emerging Challenges and Opportunitiescover themes such as

? work-life balance

? spirituality in the workplace

? emerging positive psychology concepts, such as psychological capital, knowledge management, and mindfulness

? expectations, motivation, and behavior of different generations, such as Generation Y

This informative volume will be valuable for faculty teaching courses in management and self-improvement for leaders and executives as well as for those in service industries.

Protean Career and Boundary-less Careers: The Career Orientation of Generation Y. What Motivates the Millennial: A Perspective. Employee Retention Strategies in Service Industries: Opportunities and Challenges. Gender Equality at Decision-Making Positions in Organizations. Organizational Environment Factors Affecting Knowledge Management: Research Study in Software Companies. Employee Acceptance of ERP Information Solutions in Service Organizations: A Tam-Based Research. Leadership Effectiveness: An Emerging Challenge to Today’s Education Organization and Its Practices in Private Universities of India. Employee Management for Better Talent Management. Psychological Capital: A New Perspective to Understand Today’s Executive. Workplace Spirituality and Employee Engagement: A Study in Indian Service Industry. Is Work-Life Balance a Significant Factor in Selecting a Profession? A Study of Women Working in the Education Sector in India. Mindfulness: A Concept and Its Role in the Workplace. Stress Management: Concept. Stress Management in Service Organizations.

Arvind K. Birdie, PhD, is an Associate Professor and Acting Principal at the IIMT School of Management (Oxford Brooks University), Gurgaon, India. Dr. Arvind has been consistently recognized for her teaching abilities. For more than thirteen years she has taken post-graduate and graduate courses of management. As an avid reader her strength lies in teaching various interdisciplinary subjects with equal ease. Besides academic teaching and training, she has organized management development programs for corporate and academicians. She is a regular part of paper presentations in various international and national conferences and has published papers in referred journals.