Value Stream Management for the Lean Office Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas
Auteurs : Tapping Don, Shuker Tom
Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Date de parution : 02-2018
21x28 cm
Date de parution : 02-2003
Thèmes de Value Stream Management for the Lean Office :
Mots-clés :
Cycle Time; takt; Standardized Work Chart; time; Standardized Work Combination Sheet; core; White Board; implementation; Core Implementation Team; team; Lean Office; future; Current State Map; state; Future State Map; map; Customer Service Supervisor; current; Continuous Flow Phase; work; Takt Time; Meet Takt Time; Work Area Design; Kaizen Plan; Kaizen Events; Stream Management; Lean Transformation; Queue Time; Sales Mail; Total Cycle Time; Heijunka Box; Kanban Cards; Total Employee Involvement; Safety Resources; Lean Measurables