Organizations, Communication, and Health

Organizations, Communication, and Health focuses on theories and constructs of organizational communication and their relationship to health. The goal of the volume is to offer a current picture of organizational and organizing processes and practices related to health.

Research in the area of health communication has expanded in recent years, and this research has advanced understandings of campaigns, patient/provider interactions, and social support. However, a gap in the area of health, organizations, and organizing processes emerged, a niche this volume fills. It does so by having chapters identify an organizational theory or organizing process and how aspects of that theory relate to health. Chapters discuss how to marry theory to practice and the other factors (e.g., organizational structure, role, occupation, industry, or environment) that need to be considered in the process of utilizing the theory in organizations.

This volume, aimed at advanced undergraduate and graduate students studying health communication, as well as health professionals, provides useful theory and practice related the organizations and health, and issues a call for further theorizing on the practice of health communication in organizations.

Acknowledgements

List of Illustrations

Preface

About the Contributors

1. Introduction to Organizations, Communication, and Health: Exploring Intersections for Theory, Practice, and Change

Tyler R. Harrison and Elizabeth A. Williams

Section 1: Organizing and Communication Issues and Processes in Health Care Organizations and Professions

2. The Role of Professional Logic in Communication in Health Care Organizations

John C. Lammers and Jeffrey D. Proulx

3. Organizational Entry, Socialization, and Assimilation in Health Care Organizations

Karen K. Myers and Bernadette M. Gailliard

4. A Systems Framework for Health Care Team Communication

Kevin Real and Marshall Scott Poole

5. Decision Making in Medical Teams

Torsten Reimer, Tillman Russell, and Christopher Roland

6. Improving Patient Accrual to Research Studies and Clinical Trials through Communication Design Interventions

Susan E. Morgan and Ashton Mouton

7. Work Space, Gendered Occupations, and the Organization of Health: Redesigning Emergency Department Communication

Joshua B. Barbour, Rebecca Gill, and Marleah Dean

8. Moral Dissent in Health Care Organizations

Ryan S. Bisel and Alaina C. Zanin

9. Conflict Management in Health Care Organizations: Navigating the Intersection of Patients, Families, and Health Care Workers

Paula Hopeck

Section 2: Work and Organizations’ Effect on Individuals’ Health

10. Conflict, Social Support and Burnout/Turnover among Health Care Workers: A Review of Developments in Organizational Conflict Theory and Practice

Kevin B. Wright and Anne M. Nicotera

11. Workplace Wellness Campaigns: The Four Dimensions of a Whole Person Approach

Jennifer A. Scarduzio and Patricia Geist Martin

12. Corporate Social Responsibility and Employee Health

Steven K. May

13. Do I Feel Like I’m a Part of this Organization? Organizational Identification and Using Technology to Communicate About Health

Keri K. Stephens and Yaguang Zhu

14. The Social Diffusion of Health Messages in Organizations

Tyler R. Harrison

15. Serious Games, Health, and Organizing

Nick Carcioppolo, Jessica Wendorf, and Lien Tran

16. Constructing Organizational Knowledge: Theorizing Processes and Practices Conducive to Health

Heather E. Canary

17. Institutional Theory and the Communication of Health Care Organizations

John C. Lammers and Natalie J. Lambert

Section 3: Collaboration, Design, and Interorganizational Efforts to Improve Health

18. Organizing Transdisciplinary Research: A Breast Cancer and the Environment Collaborative Model

Kami Silk and Sandi Smith

19. Getting by With a Little Help from my Friends: Nonprofits’ Use of Third Parties to Promote Public Health

Thomas Hugh Feeley and Aisha K. O’Mally

20. Leading Interorganizational Health Collaborations: The Importance Of Multi-Dyadic Relationships

Elizabeth A. Williams

21. Using Social Capital to Build Global Health Initiatives: Connecting Organizations and Citizen-Stakeholders through Social Media

Lisa V. Chewning

22. Networked Forms of Organizing, Disaster-Related Disruptions, and Public Health

Marya L. Doerfel

23. Community Acceptance Theory in the Shadow of Ebola: Building Health and Empowerment Networks

Maureen Taylor and Michael L. Kent

24. Design Thinking about Communication in Health System Innovation: Orchestrating Interaction and Participation for Wellness

Mark Aakhus and Tyler R. Harrison

Index

Tyler R. Harrison (PhD, University of Arizona) is a professor of Communication Studies and a member of the Center for Communication, Culture, and Change at the University of Miami. His research focuses on the design, implementation, and evaluation of communication systems for organizational, health, and conflict processes.

Elizabeth A. Williams (PhD, Purdue University) is an assistant professor of Communication Studies at Colorado State University and an affiliate faculty member in the Colorado School of Public Health. Her current work examines the intersections among identification, leadership, training initiatives, and policy implementation in a variety of organizational contexts.