How to Manage the IT Help Desk (2nd Ed.) A guide for user support and call centre managers
Auteur : Bruton Noel
Date de parution : 11-2017
18.9x24.6 cm
Date de parution : 06-2001
Ouvrage de 320 p.
19x25 cm
Thèmes de How to Manage the IT Help Desk :
Mots-clés :
support; department; user; management; service; level; helpdesk; agreement; staff; external; User Support Department; User Support Manager; User Support; Superb; User Support Function; Support Desk; External Helpdesk; Triage Desk; Face To Face; Support Department; Helpdesk Technician; Helpdesk Staff; Helpdesk Software; Clip; Helpdesk Management; Central Helpdesk; Conferred; Wo; Resolver Group; Call Centre Managers; Follow; Uploading; Service Level Agreement; Internal Helpdesk; Operate User Support