An Introduction to Operations Management The Joy of Operations

An Introduction to Operations Management: The Joy of Operations covers the core topics of operations management, including product and service design, processes, capacity planning, forecasting, inventory, quality, supply chain management, and project management. Das provides a clear, connected, and current view of operations management and how it relates to a firm?s strategic goals.

Students will benefit from the real-world scenarios that foster an understanding of operations management tasks. Without relying heavily on statistics and mathematical derivations, the book offers applied models and a simple, predictable chapter format to make it easy to navigate.

Students of introductory operations management courses will love this practical textbook. A companion website features an instructor?s manual with test questions, as well as additional exercises and examples for in-class use.

Preface: How will this book help you? Introduction 1. Operations Management and You 1.1 What, exactly, is Operations? 1.2 Why is Operations management important? 1.3 How is it done? 1.4 Was it done right? 1.5 Current trends in operations management 1.6 How to read the bookPart I:Designing Products and Processes 2. Product Design 2.1 What is product design? 2.2 Why is it important? 2.3 How is it done? 2.4 Have we done a good job? 2.5 Current trends in design 2.6 Conclusion 3. Process and Service Design 3.1 What is process design? 3.2 What is service design? 3.3 How is it done? 3.4 Trends in Process and Service Design 3.5 Conclusion Part II:Managing Processes 4. Managing Processes 4.1 What is process management? 4.2 Why is process management important? 4.3 How are processes managed? 4.4 Was it done right? 4.5 Current trends in managing processes 4.6 Conclusion Part III:Improving Process Performance 5.Forecasting 5.1 What is business forecasting? 5.2 Why is forecasting important? 5.3 How to make forecasting decisions? 5.4 Was it done right? 5.5 Current trends in forecasting 5.6 Conclusion 6. Capacity Planning 6.1 What is capacity planning? 6.2 Why is capacity planning important? 6.3 How is capacity planning done? 6.4 Was it done right? 6.5 Current trends in capacity planning 6.6 In Conclusion 7. Managing Capacity 7.1 What is capacity management? 7.2 Why is capacity management important? 7.3 How is capacity managed? 7.4 Was it done right? 7.5 Current trends in capacity planning 7.6 Conclusion 8. Managing Inventory 8.1 What is inventory management? 8.2 Why is managing inventory important? 8.3 How can we manage inventory? 8.4 Was it done right? 8.5 Current trends in managing inventory 8.6 In Conclusion Appendix: Managing Inventory 9. Managing Quality 9.1 What is quality? 9.2 Why is it important? 9.3 How is it done? 9.4 Was it done right? 9.5 Current trends in quality management 9.6 In Conclusion 10. Supply Chain Design 10.1 What is supply chain design? 10.2 Why is it important? 10.3 How is it designed? 10.4 Was it done right? 10.5 Current trends in supply chain design 10.6 Conclusion 11. Managing Supply Chains 11.1 What is supply chain management? 11.2 Why is it important? 11.3 How is it done? 11.4 Was it done right? 11.5 Current Trends in supply chain management 11.6 In Conclusion Part IV:Finding the Right Location 12. Managing Location Decisions 12.1 What is location? 12.2 Why is location important? 12.3 How to make location decisions? 12.4 Was it done right? 12.5 Current trends in location 12.6 Conclusion Part VI:Working with Projects 13. Managing Projects 13.1 What is project management? 13.2 Why is it important? 13.3 How is it done? 13.4 Was it done right? 13.5 Current trends in project management 13.6 In Conclusion

Ajay Das is a Professor in the Operations Management group at the Zicklin School of Business, Baruch College, New York, USA. He has hands-on industry experience in operations and supply chain management and has published extensively in top-tier scholarly and professional journals including the Journal of Operations Management and the International Journal of Operations and Production Management.