Measurement of Facilities Management Performance in Ghana's Public Hospitals, 1st ed. 2021 Management in the Built Environment Series
Langue : Anglais
Auteurs : Amos Daniel, Au-Yong Cheong Peng, Musa Zairul Nisham
This book presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study. It set forth in-depth theoretical and empirical underpinnings of performance measurement concepts for hospital facilities services, with the view to demonstrate critical performance dimensions to improve FM contributions and added value to healthcare delivery. The research approach adopted is mixed method encompassing qualitative interviews in case study setting and a questionnaire survey of sampled hospitals in Ghana. The book presents a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference. It develops a structural equation model for performance measurement of FM services. The book is of relevance to healthcare managers, facilities management practitioners and academics towards measuring and improving FM performance in hospitals. Although the data used in the analysis is based on the case study country Ghana, the result is by extension useful to several developing countries faced with the challenge to improve FM services delivery in public hospitals as well as other facilities management sectors.
Introduction.- The concept of Facilities Management.- Performance Measurement Literature Review.- Research Methodology.- Findings and Discussions.- Conculsions.
Daniel Amos is Lecturer at the Department of Estate Management, Faculty of Built and Natural Environment at the Kumasi Technical University, Kumasi, Ghana. Amos holds a Ph.D. degree in Facilities Management from the University of Malaya. His research interest is in facilities management performance measurement, outsourcing and real estate investment appraisal. His recent publications are featured in Building Research and Information, Facilities, Engineering Construction and Architectural Management and Property Management.
Au-Yong Cheong Peng is Senior Lecturer in the Department of Building Surveying, Faculty of Built Environment, University of Malaya. He holds a Ph.D. degree in Facilities Management from the Faculty of Built Environment, University of Malaya. His research interest is in facilities management and building maintenance. He has published several articles in reputable journals. For instance, his recent publications include “Optimising maintenance cost by prioritising maintenance of facilities services in residential buildings” in Engineering, Construction and Architectural Management; “Maintenance priority in high-rise housings: practitioners' perspective versus actual practice” in Journal of Engineering Research; “Optimal inspection frequency to mitigate the risk of building system failure” in Structural Engineering and Mechanics; “Influences of key stakeholders’ involvement in maintenance management” in Property Management; “Competency and commitment of facilities managers: keys to safeguard maintenance performance” in Malaysian Construction Research Journal; and “Enhancing building maintenance cost performance with proper management of spare parts” in Journal of Quality in Maintenance Engineering. Other full-text articles can be viewed. Meanwhile, he has been Reviewer for several renowned journals such as Building Research and Information; Habitat International; Building and Environment; Construction Management an
Presents the concept of healthcare facilities management performance measurement (HCFMPM) using Ghana as a case study Exhibits a number of useful tables, graphs as well as a pedagogic illustration of statistical analysis which are useful in understanding the concepts under reference Relevant to healthcare managers, facilities management practitioners, and academics toward measuring and improving FM performance in hospitals
Date de parution : 11-2021
Ouvrage de 118 p.
15.5x23.5 cm
Date de parution : 11-2020
Ouvrage de 118 p.
15.5x23.5 cm
Thèmes de Measurement of Facilities Management Performance in... :
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