Employee retention handbook

Staff turnover is a key issue for HR executives. It costs your organisation money and time.

Stephen Taylor looks at the causes of staff turnover and the most effective ways of measuring, costing, predicting and preventing it. With six detailed case studies covering retailers, graduates, engineers, professional services, call centres and the police, this book offers you effective approaches to solve your retention issues.

PART 1: ANALYSIS
Managing Employee Retention
Staff Turnover: Myths, Facts and Debates
Measuring, Costing and Predicting Employee Turnover
Identifying the Causes of Employee Turnover
PART 2: PRESCRIPTIONS
Improving Retention Rates
Pay and Benefits
Training, Development and Career Management
Working Conditions
Recruitment, Selection and Induction
Effective Supervision
PART 3: CASES
Introducing the Cases
New Graduates by Shirley Jenner
Call Centre Employees by Claire Barnes
Police Officers by Lynn Cross
Engineers by Mary Veitch
Accountants and Solicitors by Claire Redpath
Retail Workers by Claire Sweeney