Designing the Best Call Center for Your Business (2nd Ed.)
Auteur : Read Brendan
Date de parution : 07-2017
15.2x22.9 cm
Date de parution : 06-2005
Thèmes de Designing the Best Call Center for Your Business :
Mots-clés :
Predictive Dialers; home; Site Selection; agents; Home Work; bureau; Vice Versa; live; IVR Menu; predictive; Call Center Functions; dialer; In-house Call Center; magazine; Home Agents; web; Live Agents; self-service; CTI; agent; DMG; Call Center; Service Bureau; Call Center Agents; Call Center Magazine; Web Self-service; Can; Outbound Calls; Outbound Email; CMP Book; Junk Faxes; Soft Skill; FO; Call Center Outsourcer; SUV Model