Cisco Unified Presence Fundamentals

Introduction xv

Chapter 1 What Is Unified Communications? 1

Telephony History 2

PBX Architecture and Call Control Basics 3

IP-Based Call Control 5

    The Network Is the Platform 5

    Cisco Unified Communications Manager 7

    Endpoint Network Access 8

    Integrated Services Routers 9

Applications 11

    Application Extension Platform 11

    CUAE 12

    Conferencing 12

    UC Mobility 13

    Voice Messaging 13

    Unified Presence 14

User Experience 15

Clients 16

    CIPC 16

    CUCIMOC 17

    CUMC 17

    CUPC 18

    Cisco Unified Video Advantage 18

    User Workspace 18

Summary 19

Chapter 2 Cisco Unified Presence Overview 21

Cisco Unified Presence Components 22

    CUCM Presence Capabilities 23

        CUCM Presence: BLF/Speed Dials 24

        CUCM Presence: Phone Directories 25

    Cisco Unified Presence User 25

    SIP PUBLISH with CUP Server 26

Deployment Models 27

    Cisco Unified Presence Cluster 27

        Cisco Unified Presence Redundancy 29

        Cisco Unified Presence Platform Scalability 30

    CUCM Deployments 30

        CUP Server Single Cluster Deployment 32

        CUP Server Multicluster Deployment 33

    Federated Deployment 35

CUP Server Scalability and High Availability 37

    CUP Server Multinode Scalability 37

    Multinode Deployment Models 37

        Balanced Redundant High-Availability Deployment 38

        Balanced Nonredundant High-Availability Deployment 39

        Active/Standby Redundant High-Availability Deployment 40

        Nonhigh-Availability Deployment 41

Summary 42

Chapter 3 Installing Cisco Unified Presence Server 7 43

Preinstallation Tasks 43

    Supported Server Platforms 44

        RAID and BIOS Settings 44

    Supported Browsers 45

    Preparing for the Installation 45

CUCM Installation Tasks 46

    Adding an Application Server 46

    Adding an AXL Group and User 48

    Installing the CUPS Software 51

        Post-Install Configuration 66

        Licensing 69

        Service Activation 70

    CUCM/CUPS Synchronization 72

    Adding a Presence Gateway 74

        Creating a SIP Trunk on the CUCM 75

        Completing the SIP Publish Trunk Configuration 80

Other Important Settings for Presence Server Configuration 81

    Proxy Domain 82

    IP Phone Messenger 83

    CTI Gateway 85

Adding Additional Nodes to the CUPS Cluster 90

    CUPS Redundancy Configuration 93

Unattended Installation 94

Troubleshooting the Installation 99

    Recap of Dependencies 99

    Tools 101

Summary 106

Chapter 4 Cisco Unified Presence Integration with Cisco Unified Communications Manager 107

LDAP Integration 107

    Provisioning 108

    Authentication 108

    Directory Access 108

    Configuring LDAP 109

        Configuring LDAP Synchronization 110

        Configuring LDAP Authentication 112

        Configuring a Secure Connection Between Cisco Unified Presence and the LDAP Directory 113

Cisco Unified Communications Manager Configuration with Cisco Unified Presence Server 114

    Preconfiguration Checks 114

    Configuring CTI Gateway Settings 118

        Configuring CTI Gateway Server Names and Addresses 118

        Creating CTI Gateway Profiles 120

        Configuring Firewalls to Pass CUPC Traffic 121

    Configuring Presence Service Parameter 122

    Configure the SIP Trunk on CUCM 125

    LDAP Profile Creation 128

        Creating LDAP Profiles and Adding Users to the Profile 128

    Adding Users and Making Device Associations 129

        Adding a Softphone Device for Each User 131

Configure CUPC on CUP 134

    TFTP Server Connection 134

    Configuring the Proxy Listener and TFTP Addresses 135

    Configuring the Service Parameter for CUPC 135

Summary 137

Chapter 5 Cisco Unified Personal Communicator 139

CUPC Configuration 140

    Configuring CUPC User in CUCM 140

    Configuring IP Phone in CUCM 143

    Configuring a CUPC Device in CUCM 145

Configuring Advanced Features for CUPC 148

    Voicemail Configuration for CUPC 149

        Cisco Unity Connection 149

        Cisco Unity 152

        Configuring Voicemail Servers in CUPS 154

        Configuring Mailstore Server in CUPS 155

        Configuring Voicemail Profiles in CUPS 157

    Conferencing Configuration for CUPC 158

        MeetingPlace Express and Meeting Place Express VT 158

        Configuring MeetingPlace 160

        Configuring WebEx Meeting Center 161

        Configuring Conference Servers in CUPS 161

        Configuring Conferencing Profiles in CUPS 162

    Configuring Video for CUPC 164

    Configure LDAP for CUPC 164

CUPC Troubleshooting 169

    Basic CUPC Troubleshooting 169

    CUPS and CUCM Integration Troubleshooting 170

    Voicemail Troubleshooting 171

    Conferencing Troubleshooting 172

    LDAP Troubleshooting 173

Summary 173

Chapter 6 Cisco Unified Presence Practical Applications 175

Unified Communications Components 176

    Call Control 177

    Voice Messaging 177

        Unified Messaging and Integrated Messaging 178

    Presence 179

    Collaboration 179

    Mobility 180

Stationary Users 181

    Call Control 181

    Messaging 182

    Presence 182

    Collaboration 182

Mobile Users 183

Executives 183

Teleworkers 184

Call Center Agents 185

Summary 186

Chapter 7 Cisco Unified Presence Federation 187

Federation Within Presence 187

Derived Presence 187

Federated Presence Configuration on the Cisco Presence Server 188

Adding a New Federation Domain 188

    E-mail Federation Enablement 189

    TLS Peer Subject Creation 191

    DNS Configuration 194

    Command-Line Interface Configuration of the Presence Domain 195

Federated Presence Configuration on Microsoft OCS 197

    OCS Server Configuration 197

        Global Federation Setting Enablement 197

        Access Edge Server Address Configuration 198

        Front End Federation Setting 199

        Enable Users for MOC and Federation 200

    Access Edge Server Configuration 200

        DNS Configuration 201

        CUPS Configured as IM Provider 201

        Verify Access Method Settings 202

        Configure Access Edge Server to Use TLS 202

Summary 202

Chapter 8 Leveraging Cisco Unified Presence in Vertical Markets 203

Basic Productivity Enhancements 203

Healthcare 207

    Nurse Communications 208

    Doctor Communications 209

Public Sector 209

    Emergency Services 210

    City and County 211

Retail 212

Summary 213

Chapter 9 Troubleshooting Cisco Unified Presence 215

CUPS Troubleshooting Tools 215

    System Status Page 216

    System Troubleshooter Page 218

    MOC Troubleshooter Page 221

Trace Files 222

Troubleshooting CUCM/CUPS Dependencies 227

Troubleshooting CUPS User Problems 229

    Problem: Users Not Showing Up in CUPS 229

        Possible Cause: Capabilities Assignment in CUCM 230

        Possible Cause: LDAP Synchronization Failing 232

    Problem: LDAP Not Synchronizing 234

        Possible Cause: Bind Distinguished Name Incorrectly Entered 234

        Possible Cause: LDAP Sync Going to Global Catalog Server 236

    Problem: Newly Added Users Not Showing in CUPS 238

        Possible Cause: Sync Agent Out of Sync 238

    Problem: Subcluster Defined but All Users Remaining Assigned to CUPS Publisher Node 239

        Possible Cause: Cisco UP Sync Agent Service Parameter 239

Troubleshooting CUPC Problems 241

    Problem: User’s Name Contains Too Many Characters 241

        Possible Cause: Too Many Characters 242

    Problem: User Added but Will Not Fully Connect via CUPC 243

        Possible Cause: User Device Associations 244

        Possible Cause: User Group Membership 246

    Problem: CUPC System Health Shows TFTP Download Failed 250

        Possible Cause: TFTP Server Not Configured in CUPS 251

    Problem: Cannot Get Voicemail in CUPC 251

        Possible Cause: Voicemail Profile Not Selected in User Settings 252

        Possible Cause: IMAP Not Enabled in Unity/Unity Connection 254

Summary 257

9781587140440    TOC    6/1/2010