Building Total Quality, 1993 A guide for management
Langue : Anglais
Auteur : Conti T.
Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation
1 Quality today.- 2 The total quality model.- 3 The model at work: improvement planning.- 4 Improvement implementation and process management.- 5 Learning to cope with change and continuous improvement: the education process.- 6 The economics of quality.- 7 Assessing company quality: self-assessment, certification and quality awards.- References.
Date de parution : 10-2013
Ouvrage de 303 p.
15.5x23.5 cm
Mots-clés :
assessment; economics; education; learning; management; organization; planning
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