Become ITIL® 4 Foundation Certified in 7 Days (2nd Ed., 2nd ed.) Understand and Prepare for the ITIL Foundation Exam with Real-life Examples
Langue : Anglais
Auteur : Kaiser Abhinav Krishna
Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts.
The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples.
By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam.
What You Will Learn
- Know the basics of ITIL as you prepare for the ITIL Foundation certification exam
- Understand ITIL through examples
- Be aware of ITIL's relevance to DevOps and DevOps concepts
Who This Book Is For
Professionals from the IT services industry
Chapter 1: Introduction to the new ITIL
Chapter Goal: To introduce the new ITIL, provide context and differentiate with the version 3
No of pages : 15 pages
Sub -Topics
1. Why ITIL 4?
1. Difference between ITIL 3 and ITIL 4
2. ITIL 4 Foundation Exam3. Other ITIL 4 Exams
Chapter 2: Brief Overview of DevOps
Chapter Goal: To introduce the DevOps framework
No of pages : 20 pages
Sub -Topics
1. Introduction to DevOps2. DevOps sections – people, process and technology
3. DevOps processes
Chapter 3: ITIL Basics
Chapter Goal: To introduce the key concepts of ITIL
No of pages : 20 pages
Sub -Topics
1. Defining value
2. Products vs services
3. Concept of consumers and other stakeholders
4. service relationships
5. Processes and functions
Chapter 4: Service Management - Four Dimensions
Chapter Goal: To discuss the four dimensions in detail
No of pages: 20 pages
Sub - Topics
1. Organizations and people
2. Information and technology
3. Partners and suppliers
4. Value Streams and processes
Chapter 5: ITIL Service Value System
Chapter Goal: To introduce service value system
No of pages : 20 pages
Sub - Topics:
1. Intro to service value system
2. Opportunity and demand
3. Service value chain
4. Governance
5. Continual Improvement (formerly CSI)
Chapter 6: ITIL Processes for Managing Stakeholders
Chapter Goal: Understand the processes for managing customers and other key stakeholdres
No of pages: 15 pages
Sub - Topics:
1. Relationship management
2. Service level management
3. Supplier management
Chapter 7: ITIL Processes for Defining Operations Framework
Chapter Goal: Understand the processes for defining processes that sets the boundaries and steps for support and operational activities
No of pages: 30 pages
Sub - Topics:
1. Service configuration management
2. IT asset management
3. Information security management
4. Continual improvement
Chapter 8: ITIL Processes for Managing Operations
Chapter Goal: Understand the processes in detail for managing operations
No of pages: 30 pages
Sub - Topics:
1. Monitoring and event management
2. Incident management
3. Problem improvement
4. Change control
Chapter 9: ITIL Processes for Managing Changes
Chapter Goal: Understand the processes for controlling changes to the environment and applications
No of pages: 20 pages
Sub - Topics:
1. Service request management
2. Change control
3. Release management
Chapter 10: ITIL Practice for Managing Deployments
Chapter Goal: Understand the technical management around deploying software into environments
No of pages: 15 pages
Sub - Topics:
1. Deployment management
Chapter 11: ITIL Practice for Coordinating between Stakeholders
Chapter Goal: Understand the service desk and service desk management
No of pages: 15 pagesSub - Topics:
1. Service desk
2. Service desk management
Chapter 12 : Practices to Manage Deployments
Release ManagementTypes of Releases
Engagement with Service Value Chain
Deployment Management
Key Activities
Engagement with Service Value Chain
Chapter 13 : Practices to Coordinate with Stakeholders
Service Desk
Types of Service Desks
Key Activities
Engagement with Service Value Chain
Service Desk Management
Engagement with Service Value Chain
Chapter 14 : Exam Tips and Tricks
Abhinav Krishna Kaiser works as a senior manager at a top consulting firm. He consults with organizations to assess, define, and implement DevOps, Agile, and ITIL processes. Abhinav is an accredited ITIL trainer and has delivered numerous classroom trainings. He is a leading authority on the topics of DevOps, Agile, and ITIL. He lives in London, United Kingdom. He is an author and his latest book is Reinventing ITIL in the Age of DevOps (Apress).
Presents ITIL Foundation examination tips and sample questions to help you prepare for the certification exam
Explains DevOps concepts and provides you with a look into the entire DevOps process
Provides real-life IT examples
Date de parution : 11-2020
Ouvrage de 453 p.
15.5x23.5 cm
Thème de Become ITIL® 4 Foundation Certified in 7 Days :
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