Public Transportation Quality of Service Factors, Models, and Applications
Auteurs : Dell´Olio Luigi, Ibeas Angel, de Ona Juan, de Ona Rocio
Public Transportation Quality of Service: Factors, Models, and Applications is the first book to help researchers better understand the contributing factors that can improve public transportation perception among users. The book compiles in one place metrics currently dispersed in journal articles, government publications and book chapters. It critically analyzes currently available modeling methodologies such as the Ordered Logit/Probit model and Models of Structural Equations, highlighting their advantages and disadvantages. The book addresses models of desired quality, including the views of users and non-users, discussing the gap between desired and perceived quality.
The book also examines data mining approaches such as decision trees and neural networks, showing how to involve the public in the decision-making process to create policies that encourage public transport demand. Measuring passenger?s views on public transportation is of critical concern to promote wider transit use in cities around the world.
1. Introduction2. How to study the perceived quality in public transport3. Public participation techniques and choice of variables4. Surveys5. Geo-social differences in the perception of quality6. Most basic methods7. Methods based on random utility theory8. Structural Equations Models9. Data mining approaches10. Beyond perceived quality: desired quality11. Inclusion of quality criteria in public transport service contracts
1) Researchers and graduate students in Transportation, Urban Planning, and Civil Engineering, 2) Practitioners such as Transportation Economists, Engineers, Geographers, Operations Managers, and Planners, 3) Transportation governmental policy makers
Angel Ibeas is Guest Editor of Transportation Research Part A: Policy and Practice and Procedia of Social and Behavioural Science.
Juan de Ona, Professor of Transportation and Director of the Transportation and Safety Research Group, University of Cantabria and is the author of more than 150 journal and conference publications.
Rocio de Ona, Assistant Professor of Transportation, University of Granada and has participated in numerous international research projects and is the author of more than 40 journal and conference publications on transit service quality, travel behavior, and road safety.
- Includes insights from both theoretical and practical points of view for both researchers and practitioners
- Features case studies in each chapter that apply models discussed
- Helps readers develop and design their own studies for measuring quality of service
- Shows how to include perceived quality in contracts
- Provides access to the survey formulas and data to better enable implementation of models
Date de parution : 09-2017
Ouvrage de 242 p.
15x22.8 cm
Thème de Public Transportation Quality of Service :
Mots-clés :
Aggregate performance-expectation models; Aggregate satisfaction models; Analysis methodology; Bayesian networks; Classification trees; Contracts; Convergent validity; Customer satisfaction survey; Data collection techniques; Decision trees; Derived importance; Desired quality; Disaggregate models; Discrete choice models; Discriminant validity; Endogenous variable; Exogenous variable; Factor analysis; Focus group; Geo-social differences; GNI per capita; Heterogeneity; In-depth interviews; Indexes; IPA; Latent variable; Literature review; Measurement model; Mega focus group; Neural networks; Observed variable; Ordered logit; Ordered probit; Perceived quality; Planning; Public participation; Public transport; Qualitative research; Quality of service; Quality; Quattro; Random parameter ordered models; Service quality data; SERVPERF; SERVQUAL; Stated importance; Stated preferences survey; Stated preferences surveys; Structural model; Survey type; Survey; SWOT analysis; Systematic variation in taste; Transport economics