The Routledge Handbook of Language in the Workplace Routledge Handbooks in Applied Linguistics Series

The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.

Preface

Meredith Marra and Jo Angouri

Acknowledgements

Introduction
Bernadette Vine

Section I: Theoretical and Methodological Approaches

1 Interactional Sociolinguistics
Cynthia Gordon and Joshua Kraut

2 Conversation Analysis
Merran Toerien

3 Critical Discourse Studies
Veronika Koller

4 Linguistic Ethnography
Nick Wilson

5 Corpus Linguistics
Michael Handford

6 (Im)politeness Theory
Michael Haugh and Yasuhisa Watanabe

7 Rapport Management
Jeannie Fletcher

8 Social Constructionism
Mariana Lazzaro-Salazar

9 Communities of Practice
Brian W. King

10 Genre Theory
Kieran A. File

Section II: Different Workplace Settings

11 Corporate Settings
Dorien Van De Mieroop and Jonathan Clifton

12 Language in Blue-Collar Workplaces
Dorte Lønsmann and Kamilla Kraft

13 Language in Legal Settings
Bronwen Innes

14 Service Encounters
J. César Félix-Brasdefer

15 Call Centre Discourse
Jon S. Y. Hui

16 Genetic Counselling
Olga Zayts

Section III: Key Areas of Workplace Talk

17 Directives in Workplace Discourse
Junko Saito and Haruko Minegishi Cook

18 Relational Talk at Work
Julien C. Mirivel and Ryan Fuller

19 Humour in the Workplace
Bernie Chun Nam Mak

20 Workplace Narratives
Hans J. Ladegaard

21 Miscommunication at Work
Maria Stubbe

22 Conflict Talk
Almut Koester

23 Argumentation in the Workplace
Jérôme Jacquin

24 Interpreting in the Workplace
Chase Wesley Raymond

Section IV: Identity and the Workplace

25 Gender and the Workplace
Louise Mullany and Melissa Yoong

26 Leadership
Stephanie Schnurr

27 Intercultural Communication in the Workplace
Janet Holmes

28 Identity in the Workplace in a Context of Increasing Multilingualism
Georges Lüdi

29 Men's Talk in Women's Work: Doing Being a Nurse
Joanne McDowell

30 Professional Identity Construction: Cabin Crew Discourse
Barbara Clark

Section V: Applications

31 Vocational Education
Stefano A. Losa

32 Gender, Language, and Leadership: Enabling Women Leaders
Judith Baxter

33 Language Preparation for Internationally Educated Professionals
Julie Kerekes

34 Language Learning On-the-Job
Lynda Yates

Bernadette Vine is Research Fellow on the Wellington Language in the Workplace Project (www.victoria.ac.nz/lwp/) and Corpus Manager for the Archive of New Zealand English, both based at the School of Linguistics and Applied Language Studies in Victoria University of Wellington, New Zealand. Bernadette’s research interests include workplace communication, leadership, and New Zealand English.