Innovation in the Public and Nonprofit Sectors A Public Solutions Handbook The Public Solutions Handbook Series

In the organizational context, the word "innovation" is often associated with private sector organizations, which are often perceived as more agile, adaptable, and able to withstand change than government agencies and nonprofit organizations. But the reality is that, while they may struggle, public and nonprofit organizations do innovate. These organizations must find ways to use shrinking resources effectively, improve their performance, and achieve desirable societal outcomes. Innovation in the Public Sector provides alternative frameworks for defining, categorizing, and studying innovation in government and in the nonprofit sector.

Through a diverse collection of international case studies, this book broadens the discussion of innovation in public and nonprofit organizations, demonstrating the hurdles organizations face and examining the technological advances and managerial ingenuity innovators use to achieve their goals, both within and beyond the boundaries of the innovating organization. The chapters shed light on key issues including:

• how to conceptualize innovation;
• how organizations decide between competing good ideas;
• how to implement innovation;
• how to contend with challenges to innovation;
• how to judge success in innovation

This book provides current and future public managers with the understanding and skills required to manage change and innovation, and is essential reading for all those studying public management, public administration, and public policy.

List of Tables and Figures Acknowledgments Part 1: The State and Study of Public and Nonprofit Sector Innovations 1. Introduction to Innovations in the Public and Nonprofit Sectors Patria de Lancer Julnes and Ed Gibson Chapter 2. The Study of Innovation: State of the Art and Framework for Analysis Patria de Lancer Julnes Part 2: Case Studies of Innovations in the Public Sector Chapter 3. Innovations in the Measurement of Cultural Value: The British Museum Francesca Manes Rossi, Alessandra Allini, and Francesco Dainelli Chapter 4. Innovating from the Center in a Decentralized Agency: Electronic Filing in the Federal Judiciary Ed Gibson Chapter 5. Open Innovation in the Public Sector: The Case of Open 311 Sukumar Ganapati and Gina Scutelnicu Chapter 6. Data Sharing, Power Asymmetries and Inclusive Knowledge Management in Collaborative Innovation Processes: Lessons from a Failed Collaboration Stat in Baltimore City Seema Iyer Chapter 7. Making Milan a Smart City: An Emerging Strategy of Innovation in Governance Dario Cavenago, Benedetta Trivellato, and Mila Gascò-Hernàndez Chapter 8. Innovations in Planning and Funding Infrastructure Renewal: The London Experiment Mark Pisano Chapter 9. Improving Citizen Satisfaction with Local Government Using 311 Systems: The Case of San Francisco, California Benjamin Y. Clark and Maria Rokakis Part 3: Case Studies of Innovations in the Nonprofit Sector Chapter 10. Chelsea’s CONNECT: Building Economic Resiliency through Multiservice Cross-Sector Collaborations Janet Boguslaw, Martha Cronin, and Marissa Guananja Chapter 11. Leadership Developing Partnerships to Address the Social Determinants of Health Richard Callahan Chapter 12. Exploring the Linkages between Collaboration and Innovation Using Faith-Based Partnerships in the Child Welfare System Michael Howell-Moroney Chapter 13. Intermediaries of Innovation in Community Colleges: Coaching in Achieving the Dream Susan T. Gooden, Kasey J. Martin, and Lindsey L. Evans Part 4: The Future of Innovation – An Integrative Approach Chapter 14. Refining Our Understanding of the Process of Innovation in Public and Nonprofit Organizations: Lessons Learned and Future Directions for Research Patria de Lancer Julnes, Ed Gibson, and Soyoung Park About the Editors About the Contributors Index

Patria de Lancer Julnes, PhD, is Director of the School of Public Affairs at Penn State-Harrisburg, USA.

Ed Gibson, PhD, is Associate Professor of Public Administration in the College of Public Affairs at the University of Baltimore, USA.