Communicating for Success (2^nd Ed.)

Communicating for Success, 2nd edition, focuses student learning on the key communication competencies recommended by the National Communication Association. With a vibrant and engaging design, this introductory volume is packed with applied examples, features, and exercises; the text and accompanying Web content offer practical scenarios, key terms, discussion questions, sample activities, learning objectives, and more. A concentrated focus on the influence of communication on careers in business, education, and healthcare is highlighted near the end of each chapter and takes lessons beyond the classroom. This new edition features broader discussion of communication?s relation to social media and technology, culture, gender, and ethics.

Table of Contents:

Unit I: Building Communication Foundations

Chapter 1: Getting Started in Communication

Chapter 2: Using Perception to Understand Self and Others

Chapter 3: Listening

Chapter 4: Verbal Communication

Chapter 5: Nonverbal Communication

Unit II: Interpersonal and Small Group Communication

Chapter 6: Building Interpersonal Relationships

Chapter 7: Managing Interpersonal Relationships and Conflict

Chapter 8: Communicating in Problem-Solving Groups

Chapter 9: Becoming Effective Group Members and Leaders

Unit III: Public Speaking

Chapter 10: Public Speaking: Getting Started

Chapter 11: Selecting a Topic and Gathering Supporting Materials

Chapter 12: Informative Speaking

Chapter 13: Adding Visuals and Practicing Your Presentation

Chapter 14: Persuasive Speaking

Appendix

References

Glossary

Name Index

Subject Index

Cheryl Hamilton is Professor Emeritus at Tarrant County College where she served as department chair and communication professor and continues to teach each fall semester. She has received the Chancellor’s Award for Exemplary Teaching. Over her career, Dr. Hamilton taught a variety of communication courses to more than 10,000 students, served as mentor to countless beginning teachers, presented more than 40 papers at national conferences, and wrote various textbooks.

Bonnie Creel is Professor of Communication at Tarrant County College. She has her BFA and MFA in Speech Communication from TCU and a Ph.D in Communication from Texas A&M University with a focus on Health Communication. She also was instrumental in developing the Cornerstone Honors Program for the college district and taught multiple courses in the program. In addition to other citations for her teaching, she received the Chancellor’s Award for Exemplary Teaching.

Tony Kroll is Professor of Communication Studies at Mountain View College in Dallas, Texas. He has spent many years consulting with healthcare organizations on communication strategy, communication advocacy, and racial/ethnic disparities. Professor Kroll has presented at more than 40 national and international conferences and has earned the "Top 3 Convention Paper" award from the International Communication Association.