Lavoisier S.A.S.
14 rue de Provigny
94236 Cachan cedex
FRANCE

Heures d'ouverture 08h30-12h30/13h30-17h30
Tél.: +33 (0)1 47 40 67 00
Fax: +33 (0)1 47 40 67 02


Url canonique : www.lavoisier.fr/livre/autre/improving-service-level-engineering/schutze-roland/descriptif_3973137
Url courte ou permalien : www.lavoisier.fr/livre/notice.asp?ouvrage=3973137

Improving Service Level Engineering, Softcover reprint of the original 1st ed. 2018 An Intuitionistic Fuzzy Approach Fuzzy Management Methods Series

Langue : Anglais

Auteur :

Couverture de l’ouvrage Improving Service Level Engineering
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
Business and IT Alignment - A fuzzy Challenge.-  Part I: SLA Dependency Mapping.- Towards a Gradual and Bi-Polar Concept.- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA).- Part III: Towards 'Business and IT' Aligned Service Level Engineering.
Dr. Roland Schütze is a researcher in the Department of Informatics at University of Fribourg, Switzerland. His research interest is focused on fuzzy management methods and service level management.

Presents a method to analyze the impact of service failures in multi-layered IT service delivery models

Introduces a concept for a fuzzy method-based service-level engineering

Provides several use cases for the application of fuzzy methods in IT service level management

Date de parution :

Ouvrage de 195 p.

15.5x23.5 cm

Disponible chez l'éditeur (délai d'approvisionnement : 15 jours).

Prix indicatif 105,49 €

Ajouter au panier

Date de parution :

Ouvrage de 195 p.

15.5x23.5 cm

Disponible chez l'éditeur (délai d'approvisionnement : 15 jours).

Prix indicatif 105,49 €

Ajouter au panier