Managing in the Email Office

Managing the Email Office is for all people who feel email is taking over their lives. It provides practical help and guidance on how to manage both their own volume of email as well as their organization's. It will enable you to develop winning ways with email and to re-claim some of those valuable resources which email consumes.

The authors offer solutions to managing email that will help you save time and use email to communicate effectively and send the right message, right first time. These solutions are based on personal preferred patterns of work and management styles. The authors show you how to use email to support you and your team, to become more productive and reduce stress. Case histories are included throughout, to help you understand and apply the contents to you own and your organisation's situation.


This book addresses:
* how time management and personal effectiveness can be improved through better use of email.
* how to develop and implement an email best practice policy for the organization.
* how email can be used constructively to support customer relationship management and knowledge management

Managing your email before it manages you: Taking control of your inbox; What your in-box says about you; Email IT fitness; Assessing your email IT fitness; Boosting your e-mail fitness; Auditing your inbox; Reducing the stress of the email office; You and your team: Introduction; Two people one inbox: working with your PA; Communicating in the email office; Email on the move; Ways to access your email on the move; The Corporate Perspective: Introduction; Organizational finger prints in the inbox; The email gender gap; Decision making in the email office; Technology to manage corporate email traffic; Ways of creating email best practice; Email citizen's charter for best practice; The inbox of the future.