Making IT Lean Applying Lean Practices to the Work of IT
Auteurs : Williams Howard, Duray Rebecca
Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles.
The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL®) as a framework for best practices?explaining how to use it to accommodate Lean processes and operations. Filled with straightforward examples, it provides enough modeling tools so you can start your Lean journey right away. Examining the work of IT from an IT practitioner perspective, the book includes coverage of:
- The OM Perspective? considers the work of IT from an Operations Management (OM) perspective, showing how many of the concepts that have been successfully applied within manufacturing can be applied to IT
- The Lean Improvement Model?explains Lean concepts and practices and details the authors? Lean improvement model
- Lean Problem-Solving (Identifying and Understanding Problems)?considers operational work in IT and explains how to apply Lean practices related to problem identification and root cause analysis
- Lean Problem-Solving (Identifying and Managing Solutions)?describes how to use good problem identification as the basis for identifying the right solutions
- Lean IT Service Management?examines IT work from an IT Service Management perspective, using the ITIL® framework as a guide
- Implementing and Sustaining Lean IT Improvements?explains how to implement and sustain Lean IT improvements
Throughout the book, the authors use a simple model for Lean Improvement as the framework for communicating practical guidance on identifying and understanding problems, as well as identifying, implementing, managing, and improving solutions. Emphasizing alignment with core Lean concepts, such as A3 Thinking and Plan Do Check Act, it introduces concepts in a manner that allows you to take away small bits at a time and immediately apply them in your IT operations. Exploring the notion that any IT organization can benefit from the application of Lean, the text supplies you with virtually limitless opportunities for improvement in your IT organization.
The Scope of IT. IT Operations and Operations Management. A Brief History of Lean. Lean and IT. ITIL (IT Infrastructure Library). IT for Lean. Lean for IT. Lean IT Operations Management. Lean IT Service Management. Lean and ITIL.
Date de parution : 06-2017
17.8x25.4 cm
Date de parution : 11-2012
Ouvrage de 226 p.
17.8x25.4 cm
Thèmes de Making IT Lean :
Mots-clés :
Lean Problem Solving; Business Process; Lean Principles; Lean Practices; IT Operations; Rapid Improvement Events; IT Infrastructure Library; Lean Improvements; ITIL; Lean Practitioners; Lean IT; CSI; Lean; A3 Thinking; IT Service Management; Linear Flows; Lean Concepts; Lean Solutions; Service Desk; Lean Enablers; Job Shop; Lean Applications; Lean Approach; Kaizen Events; A3 Report; Om Perspective; Apps Team; Lean Tools; Lean Journey; Stream Map; ITIL Framework; Wo