Leading the Customer Experience Inspirational Service Leadership
Auteur : Cook Sarah
Date de parution : 09-2015
17.4x24.6 cm
Thèmes de Leading the Customer Experience :
Mots-clés :
Service Rating System; Vice Versa; CUSTOMER JOURNEY MAPPING; JOHN LEWIS; Net Promoter Score; Customer Experience; Employee Engagement; Malala Yousafzai; KPI; Exceptional Customer Experience; Service Improvement Plan; Technical Assistance Research Program; Tarp; Effective Service Recovery; Great Customer Experience; Service Profit Chain; Employee Engagement Scores; Front Line Teams; Service Leaders; Customer Insights; UK State; UK City; Internal Customer; Internal Customer Satisfaction; Internal Team Members