TQM & ISO 9000 for architects

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Langue : Anglais

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Basics : understanding the concepts. Start now : evaluating your needs. Process : designing your system. Tools : defining artefacts of pragmatism. Results : making it work/keeping it simple. The bottom line : optimizing your investment.
This book translates the proven benefits of Total Quality Management and the advantages of using the ISO 9000 standards. It covers important management tools now being used in the construction industry. It provides valuable help in the various options for gaining certification in quality management.