Total Quality Management, Softcover reprint of hardcover 1st ed. 2001 An Executive Guide to Continuous Improvement
Langue : Anglais
Auteur : Rampersad Hubert K.
Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.
Introduction.- Total Quality Management.- The Problem Solving Discipline.- Interpersonal Skills.- Teamwork.- The Quality Improvement Process.- The TQM-organization.- Controlling Change.- An Integrated Step by Step Plan for Continuous Improvement.
The book differentiates itself from other books because of its modular, practical and integral approach
Date de parution : 12-2010
Ouvrage de 190 p.
15.5x23.5 cm
Disponible chez l'éditeur (délai d'approvisionnement : 15 jours).
Prix indicatif 89,66 €
Ajouter au panierDate de parution : 01-2001
Ouvrage de 190 p.
15.5x23.5 cm
Thèmes de Total Quality Management :
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