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Total Organizational Excellence Achieving world-class performance

Langue : Anglais

Auteur :

Couverture de l’ouvrage Total Organizational Excellence

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization.



Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.

A Framework for total organizational excellence; Leadership, commitment and culture; Strategic planning; Quality and processes; Process analysis; Process documentation and systems; Self-assessment: gap analysis; Benchmarking; Defining improvement opportunities and prioritising; People: their development and teamwork; People: communications and training; Re-visioning and process re-design; Continuous improvement; Performance measurement and feedback; Index.

Professional Practice & Development
Executive Chairman Oakland Consulting plc Professor of Business Excellence Leeds University Business School
'This book is a dynamic, relevant and well written guide to achieving organizational improvements. The author has taken the mass of quality management techniques from the last 15 years, everything from process analysis and redesign to benchmarking and written a handbook about what they mean and how they can help senior managers achieve success.''Oakland manages to achieve a user-friendly approach without 'dumbing down' the book at all.'Jeremy Kourdi, Professional Manager. July 1999'This book is the first port of call on my bookshelf when I'm thinking about managing change, improving the business or reminding myself of the all important aspect of People!'Roger Wotton, Change Management and Communications Manager, Shell Services International'A comprehensive guide to transforming the 'Busine