The Human Change Management Body of Knowledge (HCMBOK®) (3^rd Ed.) Best Practices in Portfolio, Program, and Project Management Series

"I am happy to recommend this work. I believe in the principles presented in it and identify with its context. Due to the lack of knowledge on the subject in the market, it is a topic that must be made known. The book should be in the library of all project and change managers."? Paul Dinsmore, PMI Fellow

"Every manager should integrate HCMBOK® practices into their project management methodology in order to fully develop their work. This book addresses a simple and practical way that the critical component in organizational change management can be applied to projects of all kinds: the human factor."? Bruno Machado, Director, Project Management Office, Grupo Anima Educação

"We live in a time of change, speed, and an avalanche of information. It is still very difficult for most companies to change their organizational culture efficiently. This book makes us reflect upon the crucial element in any change, and which most managers do not place in the foreground?the people." ? Joyce Meyer, CEO, iDigo

"In today's constantly changing world, the Project Manager must have sensitivity to how people react to change. Knowing a method that provides a structured way to take care of the human aspect is a key factor in the success of any project! HCMBOK® offers a simple and practical approach to managing change, which can be easily incorporated into the project management routine, providing amazing results."? Pedro Augusto Cardoso da Silva, Engineering Director, METRÔRIO

This reference starts by presenting the concept of change management, its players, strategies, and applicable models. In the second part, the book covers the set of good practices, methodology, and tools known as the HCMBOK®? Human Change Management Body of Knowledge. The third part introduces the concept of the Change Management Office (CMO) and its relation to the strategic planning of an organization. The book concludes with the competencies essential for a change manager, an approach to agile methodologies, and a model for managing cultural change.

Dedication

Contents

Foreword by Dr. Ginger Levin

Foreword by Américo Pinto

Preface

Our Acknowledgments to HCMBOK®’s Collaborators

About the Authors

Introduction

Chapter 1: Everything Changes, Everything Passes

Chapter 2: HCMBOK®—Human Change Management Body of Knowledge

Chapter 3: Project Initiation and Planning

Chapter 4: Acquisition

Chapter 5: Execution

Chapter 6: Implementation

Chapter 7: Closing

Chapter 8: Production (Post-Implementation)

Chapter 9: Recurring Activities in All Project Phases

Chapter 10: Plan and Manage Communication

Chapter 11: Create Team Spirit and Carry Out Reinforcement Dynamics

Chapter 12: Encourage Participatory Processes

Chapter 13: Manage the Environment—Conflicts, Motivation, Stress, and Behaviors

Chapter 14: Encourage Creativity and Innovation

Chapter 15: Manage Stakeholder Engagement

Chapter 16: CMO—The Change Management Office

Chapter 17: Essential Competencies for Change Leaders

Appendix I: The HCMBOK® Preliminary Approach to Agile Methodologies in Changes Involving Systems Development

Appendix II: Organizational Culture Management and Change Management

Bibliography

Index

Carla Campos is a psychologist with postgraduate studies in people Management; Assessment Consultant; Certified Professional and Personal Coach with International Certification from ECA (European Coaching Association) and GCC (Global Coaching Community); postgraduate studies in Human Resources Management from AVM–UCAM and in Cognitive-Behavioral Therapy from CPAF; member of the Brazilian Association of Cognitive Psychotherapy (ABPC) and the Association of Cognitive Therapies of Rio de Janeiro (ATCRIO); and co-author of the book Tanatologia–Temas Impertinentes.

In recent years, Carla has dedicated herself to the study of human development, change management, people management, coaching, outplacement, talent recruitment and selection, losses, and resilience. She is the Vice President of the Human Change Management Institute and is a frequent lecturer and workshop facilitator as well as a consultant.

Vicente Gonçalves’ education includes performance arts, social sciences, and information technology. He holds a postgraduate degree in Marketing and an MBA degree from COPPEAD–UFRJ. He enhanced his management and leadership knowledge at MIT Sloan Executive Education, Boston, USA, IMD–Lausanne, Switzerland, and AMANA-KEY. Complementing his diverse profile, Vicente is an actor, author, director, drama teacher, poet, and writer. During recent years, he has published several articles on creativity, innovation, and change management.

For 28 years he was a consultant and executive in national and global companies, having received 12 innovation-, project-, and change-management– related awards from renowned publications. He was elected CIO (Chief Information Officer) of the Year in the media and communication area four times. In 2010 he received the Assis Chateaubriand commendation from the São Paulo Arts and Literature Academy for relevant services in the area of scientific and human development.