Service Innovation Routledge Studies in Innovation, Organizations and Technology Series
Auteur : Mustafa Esam
This book looks at service innovation, service industries, and innovation performance in services.
It seeks a broader explanation and understanding of services, service innovation and its performance, and the future of service innovation in different service industries. In addition, it discusses service domination in the big economies around the world and how that was created and supported by service innovation.
The book will be useful for academics interested in service innovation as well as practitioners in the service business.
1. What is service? 2. What is innovation? 3. Innovation in service 4. Service innovation performance 5. The future of service innovation
Index
Esam Mustafa is Professor at the Department of Management and Law at Vancouver Island University. He is also Academic Expert at the Department of Economics, Finance and Operations Management at Athabasca University. He is Chartered Manager, Operation Manager, Project Manager and Business Researcher with demonstrated working experience in the Higher Education and Management industries.
Date de parution : 12-2020
15.6x23.4 cm
Date de parution : 03-2019
15.6x23.4 cm
Thème de Service Innovation :
Mots-clés :
Smart Phones; Service Innovation; Managerial practices; Service Innovation Strategy; Innovation in service; Service Innovation Activities; Servce industries; Service Innovation Research; Innovation performance; Recreational Vehicle; Service organizations; Service Innovation Study; Operating Sports Facilities; Improving Service Innovation; service industries; Traditional Innovation Model; AOL’s Instant Messenger; service domination; Service Innovation Performance; Business Process; Public Administration; Merchant Wholesalers; Non-store Retailers; Digital Transformation; Service Dominant Logic; Small Service Firms; Top Management Behavior
