Retail Management, Global Edition (13^th Ed.)

For courses in Retail Management.

A contemporary text that helps students thrive in today?s retailing industry

Retail Management: A Strategic Approach is built on the fundamental principle that retailers have to plan for and adapt to a complex, changing environment. Without a pre-defined and well-integrated strategy, retailers may flounder and be unable to cope with the environment that surrounds them. This text helps readers become good retail planners and decision makers. The 13th Edition incorporates updated data that reflects the current world economic climate, extensive coverage of omnichannel retailing, and many new vignettes, questions, and cases, so that students can thrive in today?s retailing industry.

1. An Introduction to Retailing

2. Building and Sustaining Relationships in Retailing

3. Strategic Planning in Retailing

4. Retail Institutions by Ownership

5. Retail Institutions by Store-Based Strategy Mix

6. Web, Nonstore-Based, and Other Forms of Nontraditional Retailing

7. Identifying and Understanding Consumers

8. Information Gathering and Processing in Retailing

9. Trading-Area Analysis

10. Site Selection

11. Retail Organization and Human Resource Management

12. Operations Management: Financial Dimensions

13. Operations Management: Operational Dimensions

14. Developing Merchandise Plans

15. Implementing Merchandise Plans

16. Financial Merchandise Management

17. Pricing in Retailing

18. Establishing and Maintaining a Retail Image

19. Promotional Strategy

20. Integrating and Controlling the Retail Strategy

· NEW! Extensive coverage of omnichannel retailing—an evolving practice whereby the best retailers understand and seamlessly integrate all of their interactions across channels (including stores, online, mobile, social media, and more)—is now included.

· NEW! 30 shorter cases, as well as eight comprehensive cases, are based on real companies and real situations. Cases include Retailers MUST Be Future Oriented and Stores that Accommodate Those with Physical Limitations.

· NEW! 20 chapter-opening vignettes relate to the evolving nature of retailing.

· UPDATED! All data and examples reflect current economic and world situations as much as possible, reflecting the need to take into account the economic environment that has dramatically affected so many businesses and consumers.

· NEW! Boxes include thought-provoking questions on Technology in Retailing, Retailing Around the World, Ethics in Retailing, and Careers in Retailing.

· UPDATED! Many photos and images have been replaced or updated throughout.

· REVISED! Hundreds of PowerPoint slides accompanying the book have been fully revised, and there are descriptions related to each slide.

· UPDATED! Substantive changes have been made to the coverage in all chapters and the Appendix.

· Successful features from previous editions have been retained, including:

• A strategic decision-making orientation, with many illustrative flowcharts, figures, tables, and photos. The chapter coverage is geared to the six steps used in developing and applying a retail strategy, which are first described in Chapter 1.
• Full coverage of all major retailing topics—including merchandising, consumer behavior, information systems, omnichannel retailing, store location, operat