Principles of Management for the Hospitality Industry
Auteur : Tesone Dana
It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers.
By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding, enabling you to:
improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms
visualize key concepts with over one hundred explanatory diagrams
gain confidence by testing your understanding on the accompanying website
practical applications of theory are illustrated in international case studies throughout the book
discussion questions prompt an exploration of key concepts.
This title also has a companion website for lecturers which includes an Instructors' manual, PowerPoint slides and quizzes to aid teaching and learning.
Date de parution : 08-2017
18.9x24.6 cm
Date de parution : 09-2009
Ouvrage de 404 p.
Mots-clés :
enterprises; work; unit; human; resource; director; life; development; practitioners; front; POS System; Job Functions; Front Desk Agent; CIO; Work Life Development; Product Production Systems; Service Enterprise; Productivity Enhancement Strategies; Job Analysis Activities; POS; Room Service Department; Front Office Manager; Transformational Leadership; Leadership Development; Follow; Hr Practitioner; Performance Appraisal; Repeat Guests; Turnover Rate; Hospitality Enterprise; Rooms Division Manager; Hr Manager; Organizational Bank Account; Young Man; Hospitality Organization