Introduction to Facility Management Routledge-Noordhoff International Editions Series
Auteurs : van Sprang Hester, Drion Bernard
Introduction to Facility Management is a comprehensive introduction to the dynamic and diverse field of facility management (FM). It answers questions such as: What is facility management? What does a facility management professional do? How can we classify facility management products and services? How do you set up a facility management organisation? How do you manage service processes using a master dashboard? Reflecting on current events, the book defines new and exciting roles for facility management professionals.
This first international edition of the bestselling Dutch Basisboek Facility Management describes global trends and developments and international FM-standards and practices. With contributions of thought leaders, such as Diane Levine, Jens Schlüter, Michiel Bakker, Elizabeth Nelson, Nicolas White and Susanne Balslev Nielson, Introduction to Facility Management
- is the first international book on facility management, which is supplemented and commented on by facility management teachers and practitioners;
- intriguingly and enthusiastically describes the full scope of the FM-profession;
- provides a theoretical framework and insight into FM-practice.
1. What is Facility Management? 2. Social Dynamics that Shape Work and Work Environment 3. Experiencing the Work Environment 4. The Functioning of the Facilities Organisation 5. Quantifying Facility Management 6. The Future of the Facility Management Profession 7. Research in Facility Management Glossary Bibliography Appendices
Hester van Sprang is Lecturer in Facility & Real Estate Management at Saxion University of Applied Sciences, Netherlands and The University of Greenwich, UK.
Bernard Drion was formerly Professor of Facility Management at Breda University of Applied Sciences, Netherlands. He has also held various management positions at consultancy firms, Hospitality Group.
Date de parution : 12-2020
17.4x24.6 cm
Thèmes d’Introduction to Facility Management :
Mots-clés :
Master dashboard; Facility manager; Facility management; Pay For Performance; Facility Professionals; Coworking Spaces; Facilities Organisation; HRM Department; Co-working Spaces; GDPR; Facility Management Organisation; Business Case; Soft Services; Circular Economy; CSF; Real Estate Management; Service Desk; Fundamental Research; Customer Journey Maps; Service Design Thinking; Scenario Matrix; Total Integral Cost; HRM Policy; Multi-tenant Buildings; De Hoog; Double Bagger; In-house Sourcing