Emotional Labor Putting the Service in Public Service
Auteurs : Guy Mary E., Newman Meredith A., Mastracci Sharon H.
Date de parution : 02-2008
15.2x22.9 cm
Date de parution : 02-2008
15.2x22.9 cm
Thème d’Emotional Labor :
Mots-clés :
work; office; guardian; perform; skills; demands; jobs; management; call; taker; Pay For Per Formance; Emotional Labor; Young Man; Emotion Work; Public Administration; Performing Emotion Work; Emotional Exhaustion; Emotional Labor Demands; Emotional Labor Skills; Emotion Work Skills; Public Guardian; Performance Appraisals; Public Service Jobs; Performance Appraisal Instruments; Verbal Judo; Sensitive Information; Emotional Labor Scales; Social Service Counselor; Primary Negative Outcome; Artful Affect; False Face; Emotional Labor Jobs; Strategic Human Resource Management; Public Service Work; Tallahassee Police Department