Customer Service Over the Phone (5th Ed.) Techniques and Technology for Handling Customers Over the Phone
Auteur : Coscia Stephen
Date de parution : 06-2017
15.2x22.9 cm
Date de parution : 11-2000
Ouvrage de 144 p.
22.9x15.2 cm
Thèmes de Customer Service Over the Phone :
Mots-clés :
Customer Service Technology; CTI; Area Code; Documentation Department; CSR; Face To Face; Irate Customer; Absolute Extremes; Voice Mail; Voice Mail Greeting; Wo; Voice Mail Message; Answered Customer Inquiries; Record Voice Mail; ABC’s Customer; ABC Insurance Company; Complaint Letters; Touch Tone Keypad; In-house System; Business Bureau; Government Agency Assistance; Rising Customer Expectations; America’s Largest Corporations; Technical Support Representative; Close Ended Questions