Crew Resource Management Training A Competence-based Approach for Airline Pilots
Auteur : MacLeod Norman
The book provides a data-driven approach to real-world crew resource management (CRM) applicable to commercial pilot performance. It addresses the shift to a systems-based resilience thinking that aims to understand how worker performance provides a buffer against failure. This book will be the first to bring these ideas together.
Taking a competence-based approach offers a more coherent, relevant approach to CRM. The book presents relevant, real-world examples of the concepts and outlines a change in thinking around pilot performance and data interpretation that is overdue.
Airlines, pilots and aviation industry professionals will benefit from the insights into organisational design and alternative approaches to training.
FEATURES
- Approaches CRM from a competence-based perspective
- Uses a systems model to bring coherence to CRM
- Includes a chapter on using blended learning and virtual reality to deliver CRM
- Features research on work/life balance, morale, pilot fatigue and link to error
- Operationalises ?resilience engineering? in a crew context
1. Why a ‘Competence-based’ Approach to Crew Resource Management Training? 2. Thinking about Failure 3. A Systems Model of Aviation 4. On Being Human – Frailties, Vulnerabilities and Their Effect on Performance 5. Doing Normal Work – Processes at Level 1 6. Error as Performance Feedback 7. Acting in the Public Domain – Collaboration to Achieve Operational Goals 8. Communication 9. Organisational Factors – Level 3 10. Facilitating Aviation – Decision-Making at Level 4 11. Training for Competence 12. Assessment of Performance
Norman MacLeod has been involved in different aspects of training design and delivery in aviation since 1977. He has designed, delivered and trained trainers in the field of CRM since 1989. He has worked in all types of aviation, including rotary wing, business jets, low-cost carriers and legacy airlines. Most recently, he was the Human Factors Manager for Cathay Pacific Airways in Hong Kong. He has spoken at numerous conferences and published articles in CAT Journal.
Date de parution : 05-2023
15.6x23.4 cm
Date de parution : 05-2021
15.6x23.4 cm
Thèmes de Crew Resource Management Training :
Mots-clés :
Crew Resource Management Training; CRM; Glide Slope; Resilience; Approach Paths; EBT; UK Civil Aviation Authority; CBT; Accident Investigation; Safety II; NASA Task Load Index; LOSA; Cabin Crew; Accident Prevention; Pelee Island; Commercial pilot performance; Error Management; Crew Resource Management; Flight Data Recorder; Competence-based approach; Job Cards; Systems-based resilience thinking; FSS Score; Tower Controller; Icing Conditions; Customer’s PA; Assess Performance; Cabin Altitude; UK Rail Industry; UK Airport; Summer Casuals; Psychological Fatigue; Acute Fatigue; SMS Implementation; Coroner’s Court; Norfolk Island