Breaking Banks The Innovators, Rogues, and Strategists Rebooting Banking

Breaking Banks: The Innovators, Rogues, and Strategists Rebooting Banking is a unique collection of interviews take from across the global Financial Services Technology (or FinTech) domain detailing the stories, case studies, start-ups, and emerging trends that will define this disruption.

• Features the author's catalogued interviews with experts across the globe, focusing on the disruptive technologies, platforms and behaviors that are threating the traditional industry approach to banking and financial services
• Topics of interest covered include Bitcoin's disruptive attack on currencies, P2P Lending, Social Media, the Neo-Banks reinventing the basic day-to-day checking account, global solutions for the unbanked and underbanked, through to changing consumer behavior

Breaking Banks is the only record of its kind detailing the massive and dramatic shift occurring in the financial services space today.

Acknowledgments xi

About the Author xiii

Introduction: An Industry Being Reborn and Reinvented xv

Chapter 1: A New Take on Credit and Lending 1

Chapter 2: The Era of the Faster, Smarter Payment 23

Chapter 3: Banks that Build Their Brand without Branches 47

Chapter 4: How the Crowd Is Changing Brand Advocacy in Banking 71

Chapter 5: Not Your Father's Banking Habits 91

Chapter 6: Is Bitcoin the End of Cash? 115

Chapter 7: Moving from Personal Financial Management to Personal Financial Performance 137

Chapter 8: When Technology Becomes Humanlike, Does a Real Human Provide a Differentiated Experience? 151

Chapter 9: Here Come the Neo-Banks! 165

Chapter 10: Building Experiences Customers Love 197

Chapter 11: Money Can Buy Happiness 223

Conclusion: We're Not Breaking Banking, We're Rebooting and Rebuilding It 239

Index 253

BRETT KING is widely considered the foremost global expert on retail banking innovation. He achieved international acclaim for his bestselling book BANK 2.0, which topped category lists in the UK, USA, Germany, Japan, Canada, France, Russia, and Asia. King is the founder and CEO of Moven, a retail mobile service money service, and hosts the BREAKING BANKS Radio Show. He was voted American Banker’s Top Innovator of the Year in 2012.