Total Quality Management (TQM) Principles, Methods, and Applications Mathematical Engineering, Manufacturing, and Management Sciences Series

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation.

This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM).

Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process.

A solutions manual and power point presentations slides are available for qualified adoptions.

Chapter 1. Concept of Quality. Chapter 2. Total Quality Management (TQM). Chapter 3. Quality Management Practices.
Chapter 4. Customer Involvement. Chapter 5. Employee Involvement and Supplier Partnership. Chapter 6. Cost of Quality. Chapter 7. Organising for Quality. Chapter 8. Human Aspect in Management of Quality. Chapter 9. Total Productive Maintenance (TPM). Chapter 10. Quality Systems.

Dr. Sunil Luthra is working in the Department of Mechanical Engineering at Government Polytechnic, Jhajjar, Haryana, India. He is also working as Honorary Research Fellow at Bradford School of Management, University of Bradford, Bradford, United Kingdom. He completed his PhD from National Institute of Technology, Kurukshetra, India. He has been associated with teaching for the last 18 years. In general, his research mainly focuses on developing and validating the different theories/frameworks/models in the area of sustainability in supply chains, circular economy, sustainable consumption and production, industry 4.0, cleaner production and energy systems in the context of emerging economies especially in Indian context. He has contributed over 180 research papers in international referred & national journals, and conferences at international and national level. He showed his research aptitude by publishing several research papers in high impact factors International Journals. He has an excellent research track record Around cumulative 300 research Impact Factor (IF) points; 62 SCI/SSCI/ESCI indexed publications; more than 20 3* CABS publications; received around 4000 citations and H-index- 32 on Google Scholar). He is as a Guest Editor of many reputed journals such Journal of Cleaner Production, Production Planning & Control, Resources Policy, Resources, Conservation and Recycling and Annals of Operations Research etc. He is reviewing papers for more 50 reputed journals. He is on editorial board of many reputed journals. He has published 05 books with reputed publishers such as CRC Press, Taylor & Francis Group, LLC and New Age International Publisher (P) Ltd. etc.

Dr. Dixit Garg is working as a Professor in the Mechanical Engineering Department at National Institute of Technology (Institute of National Importance as per Parliament Act), Kurukshetra, Haryana, India. He published more than 170 research papers to his credit, published in internat