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Winning at service - lessons from service leaders Lessons from Service Leaders

Langue : Anglais

Auteurs :

Couverture de l’ouvrage Winning at service - lessons from service leaders
This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
Foreword. Acknowledgements. Introduction. The Journey to Leadership. The Challenge. Four Journeys to Leadership. Signposts 2002. Four Companies: Four Winning Traits. Pick your Game and Play it. Decide What You Want to Do. Follow a Simple, Replicable Business Model. Use Simple, Transparent Performance Measures. Questions for Service Leaders. Leadership at the Heart. Visionary Industry Shapers . Passionate and Inspirational Leaders. True Entrepreneurs. Intimate Business Knowledge. Questions for Service Leaders. Passion for People. Recruit. Integrate and Develop. Retain. Build Partnerships with Unions and Work Councils. Questions for Service Leaders. Keep It Simple. Flat Organizations and Decentralized Decision-Making. Small Head Office. Questions for Service Leaders. Winning at Service: Final Words. Win by Relinquishing Control. Win with the Right Outlook. Win at Golf: Play with a Full Bag. Win by Turning Non-Core into Core. Can all Companies Win? Assa Abloy: Lessons from a Non-Service Winner. How Large Can Winners Be? Appendix.

Date de parution :

Ouvrage de 200 p.

16.4x24 cm

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Prix indicatif 56,07 €

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Thème de Winning at service - lessons from service leaders :

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