Total Quality Management Key Concepts and Case Studies
Auteur : Kiran D.R.
Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual.
Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.
Chapter 1: Total Quality Management: An Overview
Chapter 2: Evolution of Total Quality Management
Chapter 3: Quality Gurus
Chapter 4: Leadership and TQM
Chapter 5: Scientific Management
Chapter 6: System Approach to Management Theory
Chapter 7: Strategic Planning
Chapter 8: Cost of Quality
Chapter 9: Organization for TQM
Chapter 10: Customer Satisfaction
Chapter 11: Total Employee Involvement
Chapter 12: Supplier Partnership
Chapter 13: Total Productive Maintenance
Chapter 14: Quality Awards
Chapter 15: Quality Circles
Chapter 16: Fundamentals of Statistics— Part I
Chapter 17: Fundamentals of Statistics— Part II
Chapter 18: Process Capability
Chapter 19: Inward Inspection
Chapter 20: Seven Traditional Tools of TQM
Chapter 21: The Seven Modern Tools of TQM
Chapter 22: Kaizen and Continuous Improvement
Chapter 23: 5S
Chapter 24: Six Sigma
Chapter 25: Lean Management
Chapter 26: Failure Modes and Effects Analysis
Chapter 27: Reliability Engineering
Chapter 28: Business Process Reengineering
Chapter 29: Benchmarking
Chapter 30: Quality Function Deployment
Chapter 31: Quality Loss Function
Chapter 32: Design for Quality
Chapter 33: Value Engineering
Chapter 34: ISO 9000 Quality Systems
Chapter 35: ISO 14000 Quality Systems
Chapter 36: Terminology Used in Japanese Management Practices
Reference for Certified Quality Engineers, Reliability Engineers, Managers, Designers, Engineers, Operations Personnel. Also a useful intro for researchers with a non-management background.
- Features two chapters on the latest ISO standards
- Includes an introduction to statistics to help the reader fully grasp content on statistical quality control
- Contains case studies that explore many TQM themes in real life situations
Date de parution : 11-2016
Ouvrage de 580 p.
15x22.8 cm
