Total quality management (3rd Ed.)
Langue : Anglais
Auteurs : BESTERFIELD Dale, BESTERFIELD Glen, BESTERFIELD Carol-Michna, BESTERFIELD Ma
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. KEY TOPICS: The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. MARKET: For quality management professionals and trainers.
I. PRINCIPLES And PRACTICES.
1. Introduction.
2. Leadership.
3. Customer Satisfaction.
4. Employee Involvement.
5. Continuous Process Improvement.
6. Supplier Partnership.
7. Performance Measures. II. TOOLS AND TECHNIQUES.
8. Benchmarking.
9. Information Technology.
10. Quality Management Systems.
11. Environmental Management Systems.
12. Quality Function Deployment (QFD).
13. Quality By Design.
14. Failure Mode and Effect Analysis (FMEA).
15. Products Liability.
16. Total Productivity Maintenance.
Handbook of Total Quality Management 210,99 €
Managing Quality 188,53 €
17. Management Tools.
18. Statistical Process Control (SPC).
19. Experimental Design.
20. Taguchi's Quality Engineering.
Appendix.
References.
Index.
Date de parution : 01-2003
Ouvrage de 640 p.
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Handbook of Total Quality Management 210,99 €
Managing Quality 188,53 €
