Total quality essentials, 2nd ed 1999

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Langue : Anglais
Couverture de l'ouvrage Total quality essentials, 2nd ed 1999

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Ouvrage 384 p. · 22.9x15.2 cm · Broché
The Quality Revolution. Customer Obsession. Business Planning. Managing Improvements and Breakthroughs. Process Management. Employee Development and Participation, and Leadership. Getting Started and Ongoing Management. Conducting Total Quality Reviews. Some Thoughts on the Essence of Total Quality. An Afterword: The Chief Executive's Role in the Total Quality Effort. Appendices: A: Improvement Project to Reduce Dissatisfied Customers Using the PDCA. B: Seven Quality Control Tools and the New Seven Tools. C: Some Useful Processes for Creating Product and Process Quality.