Introduction. Adapting to the Changing Times. Making Change Happen. What is Total Improvement Management. The Improvement Process. Why Measure? Activity 1: Upper Management Commitment. Activity 2: Business Plans. Activity 3: Environment Change Plans. Activity 4: Change Management Plans. Activity 5: Customer Partnerships. Activity 6: Quality Systems. Activity 7: Management Participation. Activity 8: Team Problem Solving. Activity 9: Individual Excellence. Activity 10: Business Processes. Activity 11: Product/Service Processes. Activity 12: Supplier Partnerships. Activity 13: Measurements. Activity 14: Systems Assurance. Activity 15: Rewards and Recognition. Total Quality Management Overview Jack Snyder. Total Production Management Overview APC Jack Gleason. Total Cost Management Overview Marcus Harwood. Total Technology Management Overview IEEE. Summary.