The CIO Playbook Strategies and Best Practices for IT Leaders to Deliver Value Wiley CIO Series

As our economy shifts from recession to recovery, our current economic climate is ripe for transformation. CIOs are in a unique position to leverage technology in order to drive innovation and boost business growth.

The CIO Playbook is the handy desk reference for CIOs, CEOs, CFOs, and up and coming leaders, revealing a dynamic seven-step framework (Partner ? Organize ? Innovate ? Deliver ? Support ? Protect ? Grow) that will guide you in making essential changes to your organization.

The proven strategies, tools, and techniques in The CIO Playbook make it the ultimate "how-to" resource for creating a high-performance IT organization that delivers value-added products and services to employees, customers, and shareholders. Author Nicholas Colisto provides solutions to the issues that concern business leaders and IT practitioners, including:

• How to truly partner with business peers
• Delivering high-quality products and services that are embraced by your user community
• How to ensure your team is focused on the right innovations
• Measuring performance and running your department like a business
• Ways to attract, motivate, and retain a talented team working toward a common vision
• Managing risks to operate effectively and protect corporate reputation

Featuring online templates for each of the seven steps described in the book, The CIO Playbook can help you transform your IT department from a mere order taker to a high-performance organization that delivers extraordinary business outcomes, despite this era of turbulent economic challenges.

Preface xi

Acknowledgments xv

Chapter 1: Step 1: Partner 1

Partnership versus Alignment 2

Build Business Partnerships 2

Develop an IT Strategic Plan 9

Different Approaches to Strategic Planning 20

Cloud Computing Is Changing the Role of IT 24

Chapter 2: Step 2: Organize 31

Brand Your Department 32

Define an IT Organizational Model 33

Define a Project Methodology 35

Manage the Software Selection Process 37

Maintain a Portfolio of Products and Services 41

PPM Software 44

Understand Your Capacity 44

Create IT Policies 45

Manage the Technology Partners 46

Benchmark IT 50

Chapter 3: Step 3: Innovate 55

Turn Ideas into Action 56

Create a Governance Framework 56

Demonstrate the Possibilities 63

Think Big 65

Develop Business Cases 68

Package Innovation 70

Go Green 74

Chapter 4: Step 4: Deliver 77

Why System Implementations Fail 78

Develop a High-Performance Team 79

Develop a Team-Building Program 80

Discover Organizational Readiness 86

Develop and Implement 94

Get Insanely Motivated 96

Just Say No 97

Manage Transitions 98

Measure Benefits 99

Communicate IT Value 103

Create a Communication Program 104

Go Global with Infrastructure 120

Choose the Right Number of Instances 121

Chapter 5: Step 5: Support 125

Create Service Level Agreements 126

Determine an Approach to IT Charge-Backs 135

Manage Operational Performance 136

Develop a Super User Program 137

Encourage Feedback 142

Standardize Communications 147

Build a Shared Service Center 149

Chapter 6: Step 6: Protect 153

Define Risk Management Goals 154

Be Transparent with Risk Management 155

Safeguard Cloud Computing 156

Safeguard Mobility 159

Safeguard Social Media 162

Chapter 7: Step 7: Grow 165

Standardize Job Descriptions 166

Develop a Role-Based Training Program 169

Rotate Your Staff 174

Retain Critical Skills 180

Cultivate High Potential 184

Recruit the Best 189

Foster Teamwork through Community Service 193

Recognize and Reward Employees 194

Build Your Personal Brand 196

Prepare Yourself for the New Workforce 196

Conclusion: 199

Touchdown Passes 199

Use Governance to Avoid Chaos 200

Show People How They Fit In 200

Just Say No 200

Don’t Be Afraid to Take Risks 201

Manage Operational Performance 201

Use Meetings to Drive Deliverables 201

Build Awesome Teams 202

Bibliography 205

About the Author 211

About the Website 213

Index 215

NICHOLAS R. COLISTO is Vice President and Chief Information Officer at Hovnanian Enterprises, Inc., a large national homebuilder. Prior to joining Hovnanian, he held key information technology leadership positions at large organizations including PepsiCo, Priceline.com, Hyperion Solutions, Boehringer Ingelheim, and Bayer Corporation. He is the recipient of several industry awards, including the 2011 Computerworld Premier 100 IT Leaders.