The business services series: promote innovation and change

The Business Services Series are a set of 7 workbooks addressing individual management competencies from the Business Services Training Package. Written by experienced TAFE teacher-authors, each workbook provides comprehensive coverage of one management module and is perfect for teachers tailoring courses to the national package. Easily a standalone product, each workbook is content-rich, with ample theory to complement the timed activities, skill-checklists and real-life Australian case-studies.

Chapter details for the seven Business Services Series Workbooks include:
Lead Work Teams (BSBFLM404A): Chapter 1: Participate in Team Planning (BSBFLM404A/01) Chapter 2: Develop Team Commitment and Cooperation (BSBFLM404A/02) Chapter 3: Manage and Develop Team Performance (BSBFLM404A/03) Chapter 4: Participate in and Facilitate the Work Team (BSBFLM404A/04)
Coordinate Implementation of Customer Service Strategies (BSBCMN410A): Chapter 1: Advise on Customer Service Needs (BSBCMN410A/01) Chapter 2: Support Implementation of Customer Service Strategies (BSBCMN410A/02) Chapter 3: Evaluate and Report on Customer Service (BSBCMN410A/03)
Develop Teams and Individuals (BSBCMN404A): Chapter 1: Determine Development Needs (BSBCMN404A/01) Chapter 2:Develop Individuals and Teams (BSBCMN404A/02) Chapter 3: Monitor and Evaluate Workplace Learning (BSBCMN404A/03)
Develop Work Priorities (BSBCMN402A): Chapter 1: Plan and Complete Own Work Schedule (BSBCMN402A/01) Chapter 2: Monitor Own Work Performance (BSBCMN402A/02) Chapter 3: Coordinate Professional Development (BSBCMN402A/03) Manage Effective Workplace: Relationships (BSBFLM403A): Chapter 1: Gather, Convey and Receive Information and Ideas (BSBFLM403A/01) Chapter 2: Develop Trust and Confidence (BSBFLM403A/02) Chapter 3: Build and Maintain Networks and Relationships (BSBFLM403A/03) Chapter 4: Manage Difficulties to Achieve Positive Outcomes (BSBFLM403A/04)
Recruit and Select Personnel (BSBHR402A): Chapter 1: Maintain Personnel Needs (BSBHR402A/01) Chapter 2: Determine Job Specifications (BSBHR402A/02) Chapter 3: Recruit Staff (BSBHR402A/03) Chapter 4: Assess and Select Applicants (BSBHR402A/04)
Coming Soon:
Promote Innovation and Change (BSBCMN412A): Chapter 1: Identify and Develop Opportunities for Improved Work Practices (BSBCMN412A/01) Chapter 2: Lead Team to Foster Innovative Work Practices (BSBCMN412A/02) Chapter 3: Facilitate Commitment to Workplace Change (BSBCMN412A/03)