The 6Ds Workshop Live Workshop Participant Workbook

The purpose of the workbook is to provide participants with a place to record their notes and the results of exercises as the workshop progresses. It is also intended to serve as a useful reference following the workshop, something people will keep on their bookshelves and use.

The workbook is organized by the six disciplines. Each section contains introductory material and exercises that utilize tools or checklists.

Introduction to the workshop

D1: Define Business Outcomes

D2: Design the Complete Experience

D3: Deliver for Application

About This Workshop v

Introduction 1

D1 Defi ne Business Outcomes 25

D2 Design the Complete Experience 53

D3 Deliver for Application 79

D4 Drive Learning Transfer 111

D5 Deploy Performance Support 147

D6 Document Results 171

Getting Your Money’s Worth 203

References and Recommended Reading 217

Appendix 223

About the Authors 265

6Ds Workshop Goal Form 269

Andy Jefferson is the co-founder and CEO of The 6Ds Company, a global leader in learning transfer know-how. He has significant line management expertise and is experienced in strategic planning, sales and marketing, productivity, and technology development in large and small corporate environments. Prior to founding the 6Ds Company, he served as the CEO of both the Fort Hill Company and Vital Home Services. He also served as the COO and General Counsel of AmeriStar Technologies, Inc. ?He currently sits on numerous boards and serves as the Chairman of the Graham Foundation. He is co-author of The Six Disciplines of Breakthrough Learning. He resides in Wilmington, DE.

Roy Pollock is the Chief Learning Officer and co-founder of The 6Ds Company and co?]author of the best?]selling The Six Disciplines of Breakthrough Learning. Dr. Pollock has extensive experience in education, line management, and strategy development. He is a popular speaker and consultant with a long?]standing interest in education and leadership development. Prior to founding The 6Ds Company, Dr. Pollock served as CLO for the Fort Hill Company, Assistant Dean for Curriculum Development at Cornell, and Vice President of Global Strategic Product Development for SmithKline Beecham. He is a member of Phi Beta Kappa and a Fellow of the Kellogg Foundation National Leadership Program. He lives in Trumansburg, NY.

Cal Wick is founder and chairman of Fort Hill Company and 6Ds Company special advisor and a nationally-recognized consultant, educator, and researcher on improving the performance of managers and organizations, serves as a special advisor to the 6Ds Company.?Wick was named "Thought Leader of the Year" by ISA, the Association of Learning Providers, in and was the recipient of the first-ever Neon Elephant Award by Work-Learning Research, Inc. The tools that Cal developed have been used by more than 100,000 learners in compa