The 2013 Pfeiffer Annual Training J-B Pfeiffer Annual Looseleaf Vol 2 Series

The Leader in Resources for Training & HR Professionals for the Past Four Decades

• Experiential Learning Activities
• Instruments
• Articles

For more than 40 years, The Pfeiffer Annuals have helped professionals in the workplace learning and performance field to stay ahead of their organizations' needs.

The 2013 Pfeiffer Training Annual is no exception. It offers a hands-on guide to the latest thinking and approaches to training and development. To address the need for leadership development, the Annual presents a "Preparing Leaders for the Future" theme, with valuable information on such practical topics as improving learning and performance, exploring skills of successful leaders, the supervisor's motivational tool kit, and much more.

ELAs are presented as complete, ready-to-use training designs. This year in the Editor's Choice section Karl Albrecht shares his ideas for thinking more clearly, creatively, and cleverly and Lou Russell offers a real-world activity that helps participants see how they contribute to the stress and frustration of their work day.

Use the articles section for your own professional development or as a lecture resource within your training sessions. Must-haves in this section include articles by Catherine Rezak, Homer H. Johnson, and Leonard D. Goodstein.

With the depth and breadth of resources, the Annual content is entirely new each year, ensuring a steady stream of contemporary knowledge and tools. Use the Annual to stay on top of developments within the profession, dip into the content for a contribution that targets a specific performance need, or to develop a complete program, and learn how others in the field are tackling the ever-increasing challenges of developing a capable, productive workforce.

Preface xvii

The Difference Between Training and Consulting: Which Annual to Use? xxiii

Introduction to The 2013 Pfeiffer Annual: Training xxvii

Experiential Learning Activities

Introduction to the Experiential Learning Activities Section 1

Experiential Learning Activities Categories 5

The Graham Cracker Challenge: Examining Risk and Reward 13
John Goldberg

**Are You Ready? Assessing Change Readiness 17
Teri-E Belf

Contradictory Preferences: Role Playing 25
Lauri Luoto

The ADAPT Problem-Solving Model: Using Interviewing 35
Jennifer Straub, Nicole Russo, Sarah Eckstein, and Daniel Eckstein

**Pop Goes the Bottom Line!: Examining the Impact of 51

Feedback on Performance
Ken Steiger

**Preparing Leaders for the Future Topics

Throwing Kisses: Encouraging Desired Behaviors 57
Marilyn Marles

Congratulations!: Mixing It Up 61
Jan Yuill

†QR Codes for Training: Improving Learning and Performance 65
Kella B. Price

Dialogue: Using Discussions to Facilitate Learning 77
Mohandas Nair

Buzz, Buzz: Increasing Participant Engagement 81
Sandra A. Shelton

Superpowers: Learning to Improve Performance 87
Lisa Strick

**The Creative Leader: Measuring Creativity Characteristics 97
Shirley Copeland

**The Leadership Pyramid: Exploring Skills of Successful Leaders 103
J. Alexis Mamber

Editor’s Choice

Introduction to the Editor’s Choice Section 109

The Thinker’s Test: A Learning Experience for Thinking More Clearly, Creatively, and Cleverly 111
Karl Albrecht

Build a Better “To Do” List 117
Lou Russell

The Cents of It All: Employee Value Simulation 123
Lily Cheng and Peter Cheng

†Cutting Edge Topics

Inventories, Questionnaires, and Surveys

Introduction to the Inventories, Questionnaires, and Surveys Section 127

Measuring Innovators and Adopters for Web 3.0 129
Sacip Toker and James L. Moseley

The Manager Quality Performance Index (MQPI): Driving Superior People Results Through Measurement 147
Allan H. Church, Michael D. Tuller, and Erica I. Desrosiers

Articles and Discussion Resources

Introduction to the Articles and Discussion Resources Section 167

**Self-Reflection: A Key Leadership Competency 171
Deb Pastors

**Considering the “Soft” Aspects of Decision Making 175
Erwin Rausch and Charles Anderson

The Supervisor’s Motivational Tool Kit 187
Deborah Spring Laurel

†A Positive Vision for 2020: The Confluence of Information Technology with T&D 191
Phillip E. Nelson and Teri-E Belf

Toward a Healthy World: Meeting the Leadership Challenges of the 21st Century 199
Sherene Zolno

Keeping Training Alive in a Recovering Economy 207
Kurt Iskrzycki, Susan Cain, and Tim Buividas

What Makes Up the Most Beloved Activities? Framework for Rapid Training Activity Creation 213
Lauri Luoto

Planning, Not Playing: Training Through Simulation Design 219
Noam Ebner and Daniel Druckman

**Leadership and Accountability Lecturette 235
Phil Van Horn

**Developing Values-Based Leaders 239
Homer H. Johnson

**I Have Seen the Future and It’s Not What It Was Cracked Up to Be 251
Leonard D. Goodstein

**Connecting the Dots: Developing Leaders Who See the Big Picture 267
Catherine J. Rezak

Contributors 281

Contents of the Companion Volume, The 2013 Pfeiffer Annual: Consulting 285

Pfeiffer Publications Guide 289

Elaine Biech is president and managing principal of ebb associates inc, an organizational development firm that helps organizations work through large-scale change. The recipient of ASTD's highest honor, the Gordon M. Bliss award, Biech is the author and editor of over four dozen books, including The Book of Road-Tested Activities, Pfeiffer Annuals of Training and Consulting, 90 World-Class Activities by 90 World-Class Trainers, Training for Dummies, The Business of Consulting, and others, all published by Wiley.