Subject-Oriented Business Process Management, 2012

Activities performed in organizations are coordinated via communication

between the people involved. The sentences used to communicate are naturally structured by subject, verb, and object. The subject describes the actor, the verb the action and the object what is affected by the action. Subject-oriented Business Process Management (S-BPM) as presented in this book is based on this simple structure which enables process-oriented thinking and process modeling.

S-BPM puts the subject of a process at the center of attention and thus

deals with business processes and their organizational environment from a new perspective, meeting organizational requirements in a much better way than traditional approaches. Subjects represent agents of an action in a process, which can be either technical or human (e.g. a thread in an IT system or a clerk). A process structures the actions of each subject and coordinates the required communication among the subjects. S-BPM provides a coherent procedural framework to model and analyze business processes: its focus is the cooperation of all stakeholders involved in the strategic, tactical, and operational issues, sharing their knowledge in a networked structure.

The authors illustrate how each modeling activity through the whole development lifecycle can be supported through the use of appropriate software tools. The presentation style focuses on professionals in industry, and on students specializing in process management or organizational modeling. Each chapter begins with a summary of key findings and is full of examples, hints, and possible pitfalls. An interpreter model, a toolbox, and a glossary summarizing the main terms complete the book. The web site www.i2pm.net provides additional software tools and further material.

Albert Fleischmann is founder and scientific advisor of Metasonic AG. Prior to this role he was CEO of the company from its founding in 2004 until 2009. As a result of his work as a consultant, he has acquired many years of experience in process management. In 2003 he was a member of the rating board for the European Quality Award. Before becoming a consultant, Albert Fleischmann worked for various international hardware manufacturers in the areas of research, service, and sales. His focus was on the development and implementation of distributed software systems and the description and implementation of business processes in particular. He has written several books and various articles on these topics. Albert Fleischmann studied Business Information Systems at the University of Erlangen-Nuremberg, Germany where he also did his ph.d.

Werner Schmidt is a Professor for Business Information Systems at the University of Applied Sciences in Ingolstadt, Germany. After completing an apprenticeship as a Data Processing Management Assistant, he studied Business Administration (with Majors in Business Information Systems and Business Management) at the University of Erlangen-Nuremberg und also did his ph.d. there in Business Information Systems. Subsequently, he worked for several years in software development. His main focus in the area of research and development is on – just as it was during his entire vocational and academic career – the management of processes and their associated support through IT. The second coterminous field of engagement is IT management. Both areas of focus are mirrored in his work as editor and author of various publications, as well as his scientific consultancy for respective practical projects.

Christian Stary is a Professor for Business Information Systems at the University of Linz, Austria. He studied Computer Sciences at the Technical University of Vienna, Austria, where he also completed his dissertation (1988) and habilitati