Lavoisier S.A.S.
14 rue de Provigny
94236 Cachan cedex
FRANCE

Heures d'ouverture 08h30-12h30/13h30-17h30
Tél.: +33 (0)1 47 40 67 00
Fax: +33 (0)1 47 40 67 02


Url canonique : www.lavoisier.fr/livre/autre/service-productivity-management-improving-service-performance-using-data-envelopment-analysis-dea/sherman/descriptif_1272518
Url courte ou permalien : www.lavoisier.fr/livre/notice.asp?ouvrage=1272518

Service productivity management, 2006 Improving Service Performance using Data Envelopment Analysis (DEA)

Langue : Anglais

Auteurs :

Couverture de l’ouvrage Service productivity management
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique to improve service organization performance - Data Envelopment Analysis (DEA). (1) It outlines the use of DEA as a benchmarking technique. (2) It identifies high costs service units. (3) It isolates specific changes to each service unit to elevate their performance to the best practice services level providing high quality service at low cost. (4) And most important, it guides the improvement process. The discussion and methods are all supported by case-study applications to organizations that have sought and have successfully improved its performance. The techniques discussed in the book are accessible to any and all managers with access to Microsoft® Excel spreadsheet software (Excel). Step-by-step guidance is provided to enable any reader to apply DEA and the Excel software to their organization with a ready-to-use DEA software CD for Microsoft® Excel Add-in to run DEA analyses on any set of organizations of interest.
Foreword.- Preface.- Management of service organization productivity.- Data envelopment analysis explained.- DEA concepts for managers: Applying and managing productivity with DEA.- Solving DEA using DEAFrontier software.- DEA model extensions.- Managing bank productivity.- Quality-adjusted DEA (Q-DEA).- Applying DEA to health care organizations.- Government productivity management.- Multidimensional quality of life measure.- Hedge fund performance evaluation.- References.- Index.- About the authors.- About the CD-DOM.
Service Productivity Management is an in-depth guide to using the most powerful available benchmarking technique for improving service organization performance Data Envelopment Analysis (DEA). Throughout the book step-by-step guidance is provided to enable any reader to apply DEA with Excel to their organization. The book provides a roadmap for managers to understanding DEA. It demonstrates how these methods can be used to improve productivity and how to evaluate its value to an organization. Finally, the book applies and analyzes the results to identify specific ways to improve organizational performance and profitability.

Date de parution :

Ouvrage de 328 p.

15.5x23.5 cm

Disponible chez l'éditeur (délai d'approvisionnement : 15 jours).

116,04 €

Ajouter au panier

Date de parution :

Ouvrage de 332 p.

Disponible chez l'éditeur (délai d'approvisionnement : 15 jours).

Prix indicatif 157,19 €

Ajouter au panier
En continuant à naviguer, vous autorisez Lavoisier à déposer des cookies à des fins de mesure d'audience. Pour en savoir plus et paramétrer les cookies, rendez-vous sur la page Confidentialité & Sécurité.
FERMER