Program Management for Improved Business Results (2^nd Ed.)

Program Management for Improved Business Results, Second Edition is a practical guide to real-world program management, written to align with the rigorous PMI® PgMP® certification standards. The book explains the benchmarks and best practices that help shape a superior program manager, and provides case studies that illustrate the real-world application of management concepts. Written by a team composed of both industry professionals and academics, the book strikes a balance between theory and practice that facilitates understanding and better prepares candidates for the PgMP. Managers at all levels will learn the insights and techniques that are shaping modern management expectations.

The Project Management Institute and the Product Development and Management Association both agree that program management is a critical element in the successful integration of business strategy and project management. The certification process is difficult, and few complete it ? but demand for competent professionals is high. Program Management for Improved Business Results addresses this disconnect, preparing readers to fill the gaps and help businesses achieve the level of program management integration required by professional organizations. Topics include:

• Aligning programs with business strategy
• Program planning, execution, and processes
• Management metrics and strategic and operational tools
• Roles, responsibilities, and core competencies

The book focuses on both the macro and the micro levels, explaining the successful integration of business strategy with project portfolios as well as the managing of a single program. Case studies present both issue-oriented and comprehensive perspectives, and guidance includes real, actionable steps. For professionals seeking improved program outcomes, Program Management for Improved Business Results is a roadmap to exceptional management skills.

(PMI and PgMP are registered marks of the Project Management Institute, Inc.)

Preface ix

Acknowledgments xi

Part I: It’s About the Business 1

1 Program Management 3

2 Realizing Business Benefits 27

3 Aligning Programs with Business Strategy 43

Part II: Delivering the Whole Solution 73

4 The Whole Solution 75

5 The Integrated Program Team 93

6 Managing the Program 111

Part III: Program Practices, Metrics, and Tools 153

7 Program Management Practices 155

8 Program Metrics 191

9 Program Management Tools 211

Part IV: The Program Manager 247

10 Program Manager Roles and Responsibilities 249

11 Program Manager Competencies 273

Part V: Organizational Considerations 303

12 Transitioning to Program Management 305

13 The Program Management Office 329

Appendices: Case Studies in Program Management 349

A “I AM the PMO!” 351

B LorryMer Information Technology 363

C Bitten by a Rattlesnake 371

Index 383

RUSS J. MARTINELLI has served as a senior program manager at Intel and Lockheed Martin. He is co-founder of the Program Management Academy. He has used his expertise to help organizations in a variety of industries including medical, software, energy, transportation, high-tech, and aerospace.

JAMES M. WADDELL is a former director of program management in the high-tech industry and co-founder of the Program Management Academy. He consults in the areas of program management and mergers and acquisitions.

TIM J. RAHSCHULTE is an associate professor in George Fox University’s College of Business and is executive director at the Program Management Academy. He has over 20 years of professional management experience, focused on leading organizational change and talent management.