Privatization of Public Services Impacts for Employment, Working Conditions, and Service Quality in Europe Routledge Studies in Employment and Work Relations in Context Series

Public services throughout Europe have undergone dramatic restructuring processes in recent years in connection with liberalization and privatization. While evaluations of the successes of public services have focused on prices and efficiency, much less attention has been paid to the impacts of liberalization and privatization on employment, labor relations, and working conditions. This book addresses this gap by illustrating the ways in which liberalization has contributed to increasing private and foreign ownership of public services, the decentralization of labor relations has amplified pressure on wages, and decreasing employment numbers and increasing workloads have improved productivity partly at the cost of service quality.

Examining diverse public-service sectors including network industries, public transportation, and hospitals, and using international case studies, Privatization of Public Services covers a wide range of aspects of service provision, with particular emphasis on companies and workers. The result is a unique picture of the changes created by the liberalization processes in Europe.

1. Introduction Christoph Hermann and Jörg Flecker 2. The Process of Liberalisation, Privatisation and Marketisation Christoph Hermann and Koen Verhoest 3. Concentration and Disintegration: Company Responses in the Electricity Sector and Consequences for Employment Christoph Hermann and Richard Pond 4. Between Former Monopolists and New Competitors: Fragmentation and Deterioration of Employment Conditions in Postal Services Torsten Brandt and Christoph Hermann 5. Outsourcing, Competitive Tendering and Changing Working Conditions in Local Public Transport Jörg Flecker and Christer Thörnqvist 6. Hospitals under Growing Pressure from Marketisation and Privatisation Thorsten Schulten and Nils Böhlke 7. Company Responses to Liberalisation and Privatisation and Consequences for Employment and Working Conditions Jörg Flecker and Christoph Hermann 8. Privatisation and the Impact on Employment Wieslawa Kozek, Beata Radzka and Christoph Hermann 9. Privatisation and the Impact on Labour Relations Thorsten Schulten and Torsten Brandt 10. The Struggle for Public Services Christoph Hermann, Julia Kubisa and Thorsten Schulten 11. The Citizen-User Perspective: Results From a Cross-Country Survey Guy van Gyes and Sem Vandekerckhove 12. Conclusion: Impacts of Public Service Liberalisation and Privatisation Christoph Hermann and Jörg Flecker. Contributors. Notes. Index

Christoph Hermann is a senior researcher at FORBA, the Working Life Research Centre in Vienna and a lecturer at the Department of Government, University of Vienna.

Jörg Flecker is the scientific director of FORBA, the Working Life Research Centre in Vienna and an external professor of the University of Vienna (Faculty of Economics and Business Studies).