Peer power: transforming workplace relationships (paperback)

Peer Power

"Peer Power is my pocket coach. Useful, insightful, and immediately applicable, the book is a life saver in building business relationships and resolving conflicts."* Pamela J. Schmidt, executive director, ISA - The Association of Learning Providers

"Peer Power is a great resource, full of practical suggestions for employees, managers and leaders. Cynthia Clay and Ray Olitt have gone beyond giving us the usual platitudes for dealing with difficult co-workers. Through a series of case studies, they outline specific steps one can take to improve relationships across the board in a company or organization. I highly recommend Peer Power." *Fred Allemann, national learning manager, United States Tennis Association

"If you are looking for a practical and engaging book to help you transform your interpersonal relationships, read Peer Power. You will find the key principles and strategies eye opening, simple and powerful. The case studies will help you better understand the dynamics of interpersonal relationships. The cheat sheets and worksheets throughout the book will help you diagnose and devise your own solutions to refine and build your interpersonal relationships at home or at work."*Ghenno Senbetta, learning team leader, US Pipelines and Logistics, BP America, Inc.

"This book offers tools for improving interpersonal relationships, with the improvement always starting "at home." The content is presented for quick comprehension. Cynthia and Ray have gone to extraordinary lengths to deepen the readers" understanding of each concept and strategy with real life examples, along with questionnaires at the end of each case chapter."*Nancy Scholl, CFO, Wright Hotels, Inc.

Introduction

1. Mistakes We Have Made (And You Can Avoid): Manipulating, Whining, Attacking, And Bullying

2. What We Have Learned: Four Key Principles

3. Strategies For Transforming Relationships

4. From The Attacker To The Constructive Critic

5. From The Whiner To The Problem Solver

6. From The Scene Stealer To The Ally

7. From The Drive-By Boss To The Engaged Leader

8. From The Manipulator To The Open Communicator

9. From The Clueless Colleague To The Considerate Teammate

10. From The Faux-Smart Boss To The Knowledgeable Leader

11. From The Slacker To The Contributor

12. From The Bully To The Assertive Leader

13. From Challenges To Collaboration

14. Technology: A Blessing And A Curse

15. Moving Forward: From Passive Reader To Active Communicator

Appendices

Appendix 1: Interpreting Your Responses To The "About You" Questionnaire

Appendix 2: Principles And Strategies Used In The Case Chapters

Appendix 3: References

Index

About the Authors