Part 1: Introduction 1. The Operations Function 2. Operations Strategy 3. Product Design Part 2: Process Design 4. Process Selection 5. Service Process Design 6. Choice of Technology 7. Process-Flow Analysis Part 3: Quality 8. Managing Quality 9. Quality Control and Improvement Part 4: Capacity and Scheduling 10. Supply Chain Management 11. Forecasting 12. Facilities and Aggregate Planning 13. Scheduling Operations 14. Project Scheduling Part 5: Inventory 15. Independent- Demand Inventory 16. Materials Requirement Planning 17. Just-in-Time Systems Part 6: Case Studies Introduction Shipper Manufacturing Company FHE, Inc. Process Eastern Gear, Inc. National Bicycle Industrial Company PlasTech, Inc. Field Service Division of DMI Quality Bayfield Mud Company Hank Kolb, Director, Quality Assurance Federal Express The Thawed Hungarian Catfish Capacity and Scheduling Merriwell Bag Company Lawn King, Inc. World Industrial Abrasives Sport Obermeyer, LTD P.M. Parts Division Inventory Consolidated Electric Southern Toro Distributor.Inc. U.S. Stroller Toys Plus, Inc.